Host / Club Reception - London

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

With striking views across Buckingham Palace Gardens and Hyde Park, The Dining Room is the club's flagship restaurant, stretching three exquisitely finished rooms and serving a selection of the finest Mediterranean fare from breakfast to dinner.

ROLE OVERVIEW

To further elevate and enhance our operations, we are seeking an accomplished Host & Club Receptionist to contribute and deliver on the club's success, providing exceptional experiences for our members.

The ideal candidate is a polished, personable, and highly professional Receptionist with experience in luxury hospitality or private member clubs. As the first point of contact, this role is central to creating a warm, seamless, and discreet arrival experience for members and their guests.

Working across reception and reservations touchpoints, the Host & Club Receptionist will manage bookings, welcome members, and coordinate closely with the wider floor and reservations teams to ensure a smooth and highly personalised journey throughout the club. The ideal candidate combines natural hosting ability with strong organisational skills and attention to detail.

RESPONSIBILITIES

Deliver a warm, polished, and professional welcome to all members and guests upon arrival

Manage check-ins and reservations efficiently, ensuring accuracy and attention to detail

Handle incoming calls, emails, and booking requests in a timely and professional manner

Maintain up-to-date and detailed member profiles, including preferences and notes

Coordinate with restaurant, bar, and floor teams to manage guest flow across the club

Assist with table allocation, waitlists, and real-time booking adjustments

Support VIP arrivals and special requests, ensuring a seamless and personalised experience

Maintain the reception area to the highest standards of presentation and organisation

Provide information about the club's facilities, events, and offerings confidently and accurately

Handle member enquiries and feedback with discretion and professionalism

Support the wider reception, reservations and front of house team as required during busy periods

Uphold all data protection, privacy, and security standards

REQUIREMENTS

Previous experience in a host, receptionist, or front-of-house role within a luxury hospitality or private members club environment preferred

Strong interpersonal and communication skills, with a natural ability to engage guests

Professional, polished appearance and demeanour

Excellent organisational skills and attention to detail

Ability to multitask and remain composed in a fast-paced environment

Positive, proactive, and team-oriented attitude

Basic experience with reservations or booking systems is advantageous

High level of discretion and understanding of private members' club culture

Flexibility to work evenings, weekends, and peak operational periods

A genuine passion for hospitality and delivering exceptional guest experiences

WHAT WE OFFER

Best-in-class salary

Family meal on shift

Industry-leading Learning & Development opportunities

Pension scheme - including employer contributions.

Annual staff award ceremony and party

More benefits to be set up as we open