Receptionist/Clerk

Position Title: Receptionist/Clerk

Department: Front Office

Reports To: Office Manager

POSITION SUMMARY

Responsible for providing administrative and clerical support within a substance abuse treatment facility while serving as the first point of contact for clients, visitors, and staff. Duties include answering and directing incoming calls, scheduling appointments, greeting clients in a professional and compassionate manner, maintaining client records, and performing general office tasks such as filing, data entry, scanning, and correspondence management. The Receptionist helps ensure smooth daily operations while maintaining confidentiality in accordance with HIPAA regulations and supporting a welcoming, organized, and client-centered environment. Competitive pay and excellent benefits.

HOURS

8 per Day / 5 Days per Week

Benefits Package

• Medical Insurance
• Dental Insurance
• Vision Care Plan
• Life Insurance
• Paid Holidays
• Flexible Spending Account (FSA)
• Paid Vacation Time
• Sick Time
• 401(k) Retirement Plan
• Competitive wages
• Stability and career advancement
• Continuing Education Opportunities

CATEGORIES OF DUTIES

• Routing and handling of all in-coming and out-going calls through switchboard.
• General clerical assistance, e.g., typing, photocopying.
• Maintain daily "In and Out" log.
• Greet and assist patients and visitors entering facility and clinic.
• Preserve strict confidentiality regarding patients at all times.
• Stamp and organize outgoing mail prior to next mail pick-up. All mail is to be stamped by 11 a.m. and last mail to be stamped at 4:30 p.m. Mail is to be taken to Post Office Daily and picked-up Monday morning.
• Assist Official Guests with "signing-in" of Visitors book.
• Record and report incidents and/or unusual problems that hamper expedient switchboard operation or otherwise disturbs a calm, pleasant atmosphere, to Office Manager
• Assist with other duties assigned by the Office Manager as deemed necessary, e.g., logs, detox sign-in sheets, information calls, crisis calls.
• Responsible to unlock and lock the front office/lobby. HOURS ARE: OPEN - 8 A.M. CLOSE – 8:30 P.M. SAT. 8:30 AM – 4:30 P.M. SUN. NOON – 4:30 P.M.
• Responsible to ensure the lobby area is neat and clean.
• Maintain and fill brochure racks.
• Pass out children’s busy items for calm atmosphere.
• No eating or reading during shift at Front Desk.
• Page unauthorized vehicles for tow away.
• Other duties as assigned by Office Manager, Director and/or Administrator.

EDUCATION

High School Diploma or G.E.D.

EXPERIENCE

Knowledge of customer service, switchboard and appropriate telephone skills. Knowledge of general receptionist duties; bi-lingual preferred. Experience working with the general public. Pleasant personality and good attitude. Drug free minimum of one (1) year.

SETTING

Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

EQUAL OPPORTUNITY EMPLOYER

Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.

ADA REQUIREMENT

Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.

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