Hotel Front Desk Agent

For this full-time position, we are looking for someone with availability to work weekends and a flexible schedule, including morning, evening, and rotating shifts based on business needs.

You work with the Front Office management team to deliver an exceptional experience to our guests. From check in to check out you are the first and last impression. You are the hub of communication. You own the guest experience and work with the other departments, from housekeeping to maintenance, to deliver on the hotels standards and service expectations.

If you are driven and thrive in hospitality, 360° will train you for future positions in the company! We promote from within and are always looking to mentor ambitious talent!

Career Advancement Scholarships (Available)

Full-time employees are eligible to participate in company-sponsored certification Hospitality-related programs, providing opportunities for professional growth and development.

Benefits

• Comprehensive Health, Vision and Dental Plans (for eligible full-time employees)
• Vacation Time
• Paid sick leave in accordance with WA state law
• 401(k) with employer matching
• Paid bereavement leave
• Parental leave in accordance with applicable federal and WA state laws, including PFML (based on eligibility)
• Rooms at discounted employee rates
• Additional benefits may apply; all benefits are subject to eligibility and change

Responsibilities

• Checking guests in and out accurately, ensuring proper credit is obtained.
• Making reservations and upselling as appropriate.
• Ensuring proper handling of credit cards, cash and other forms of billing/payments.
• Answer phone calls, proficiently use the computer and other technologies.
• Ability to act as a concierge and perform your duties while always providing exceptional guest service.
• Constantly communicate with other shifts, departments and management in an accurate and respectful manner.

WHAT YOU BRING

If you are ready to be successful in this role, you will have:

• Detail-oriented attitude & a committed work-ethic
• Ability to multitask and stay calm in stressful situations
• Friendly customer service skills
• Strong verbal and written communication skills in English sufficient to perform the essential functions of the position.
• Ability to work with computers
• You must be at least 18 years old
• No prior experience or education required; training is provided!

360 Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. 360 Hotel Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Employment is at-will and may be terminated by either party at any time.

Job Type: Full-time

Pay: $21.50 per hour

People with a criminal record are encouraged to apply

Work Location: In person