Casual Sales & Operations Associates - Chatswood Chase

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. Objective The Operations Associate & Sales Associate are a critical part of the in the store team and are responsible for driving profitability, efficiency and delivering an exceptional customer experience at all touch points for our guests.

The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  The Sales Associate is responsible for creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  Key Job Responsibilities - Operations AssociateExecute inventory management processes effectively with a focus on maximizing inventory accuracy & reducing shrinkInvestigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gapsSupport execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply managementMaintain and champion strong visual standards for the sales floorWork closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximizedSupport a safe work environment and efficient operation through strong stockroom standards and processesMove dynamically on the retail floor to assess and fulfill the needs of the business, team and guestsExecute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellenceDemonstrate strong business acumen by leveraging metrics to support business-driving strategiesResolve client needs quickly & effectively ensuring customer satisfactionIdentify product concerns and communicate inventory needs to support the business goalsDuties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.  Key Job Responsibilities - Sales AssociateImpacts the business and store environment in a positive manner aligning with store leadership and company goals. Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiencyEnsure engagement with customers and provide a friendly and easy to shop environmentContinue to build the client relationship daily with our customersIn partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunitiesEnsure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floorConfidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and detailsLeverages company tools, incentives, and strategies to support meeting store goalsResolve client needs quickly & effectively ensuring customer satisfactionEducates guests and staff on our product, community and cultureUnderstand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store LeadershipAssists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellenceEnsure all front and back of house procedures are executed in accordance with company Policy & ProceduresDuties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.  Operations & Sales Associate Qualifications 1+ years prior work experience in a client-centric, sales & operational environmentPassion for customer service and delivering exceptional experiencesSelf-motivated with a desire to achieve results and excel individually, and as a teamAligns with and embodies ALO’s Guiding PrinciplesRequires constant movement in and around all areas of storeAbility to lift, push, carry or otherwise move up to 10-15KG Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladderAbility to stand and move for an entire shiftJUST SOME OF THE PERKSA generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructorsCompetitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow togetherA quarterly clothing allowance to support all‑day movementExtensive career growth opportunities as ALO continues to expand across AustraliaWe’re passionate about connecting with driven and skilled individuals who are invested in their development. Together, we’ll continue to evolve our brand’s success while supporting the growth of your career. To support the needs of the business and our teams, this role requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends. We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated. By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required.#s-dni For CA residents, Job Applicant Privacy Policy HERE.