Customer Experience Associate

About MarbleMarble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform to unlock access to care today and raise the standard of care for tomorrow.

Last year, 1 in 10 teens attempted suicide. At the heart of this crisis is a severe lack of access to quality, affordable care. When kids can't get help, problems compound and preventable tragedies follow. Marble partners directly with school counselors to get students into care quickly by connecting them to licensed therapists through the insurance coverage they already have, with no waitlists.

We're an early-stage, fast-moving team. The people who join now will shape how we build and what we build.

About The RoleAt Marble, Customer Experience is the heartbeat of the company. Our CX team sits at the intersection of product, engineering, and every person we serve — students, parents, therapists, school counselors, and insurance partners. In a space this complex and this important, CX is where some of the most critical decisions get made.

As one of the first members of Marble's CX team, you'll have real ownership over how we show up for the kids and families we serve. You'll work closely with operators who've scaled high-growth startups, move fast on problems that actually matter, and see the direct impact of your work in the lives of students navigating mental health challenges. This is a seat at the table for someone who wants to build something.

What You'll DoServe as a trusted point of contact for students, parents, therapists, school counselors, and insurance partners — resolving questions and issues with speed and careOwn support cases end-to-end, working across teams and channels to find solutions and close the loopIdentify patterns in what's breaking or creating friction and bring concrete recommendations to product and engineeringBuild and improve the processes, documentation, and workflows that make the CX function more effective over timeCollaborate closely with the broader Operations team to ensure a seamless experience at every stage of the care journeySpeak up when something is broken and bring solutions — you help shape how Marble serves its communityWho You Are2+ years of experience at a high-growth startup in an operations or customer experience roleDemonstrated history of rapid growth and taking on increasing responsibilityRolls up your sleeves and does what needs to be done — comfortable picking up the phone, handling high volumes, and doing the unglamorous work that mattersRelationship-obsessed — you care deeply about the people you're serving and the team you're building withThrives in ambiguity — energized by imposing structure in dynamic environments and making sound decisions with imperfect informationGrowth mindset — you see challenges as opportunities to adapt and improveTakes ownership: speaks up when something is broken and brings solutions to the tableMission-driven and energized by improving access to mental health care for kidsWhy MarbleDirect impact on kids' mental health access — this work is meaningfulGreenfield opportunity to build something from the ground up, with leadership support and a clear growth pathSmall, experienced team that moves fast and takes the work seriouslyCompetitive compensation, benefits, and equityCompensationMarble offers competitive compensation for this role. Compensation includes a base salary, equity, and full benefits.

Base salary range:$65,000 – $80,000