Real-Time WFM Lead: Call Centre Performance & Analytics

A recruitment agency is seeking candidates for a dynamic call center management role in London. The position requires applicants to monitor call metrics, manage attendance, and promote digital adoption through effective teamwork. Candidates must have a diploma, proficiency in Microsoft Office, and be willing to work shifts including weekends and public holidays. This role is focused on enhancing customer experience and operational efficiency. #J-18808-Ljbffr