Cafe Customer Service Associate | Retail | M&S Cafe | UAE

Job Requisition ID: 178614Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role:

Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintaining a safe and legal working environment for customers and colleagues.

What you will do:-Description of Accountability

Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleaguesUses the Ready to Trade Checklist and productspecification checklist to maintain opening StandardsEnsures products are displayed according to visualdisplay standards for opening and maintained at all timeImplements principles of ‘Clean As You Go’ for kit, counters and seating areasLogs equipment failures in line with the checklist providedPrepares the product for the customer focusing on presentation, quality and efficiency as per the SOPMaintains a high level of personal and food hygiene at all timesAware of sales targets and uses this information to drive additional salesUses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.

Seeks opportunity to promote deals and offers, up sell and offer perfect partner productsDrives Units Per Transactions by ensuring correct products are in the right place and replenishedHelps the customers to shop via the different optionse.g. Cake orders, Take away service, Menu orders, Calland Collect (During Ramadan Only)Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicableUnderstands what the point of difference is between M&S products and the equivalent products with other retailersUses selling skills and in depth knowledge of products to personally drive salesReplenishes products throughout the trading dayCheck stock reports for new and replenished lines and ensure they are displayedMaintains the integrity of store stock system, including the correct recording of waste and tasting quality through Manual input of all checklist and timely submission to the admin team for input into the systemDrives stock accuracy processes through stock counts, stock take, log system.

Carries out simple counts, utilizing stock file report and completes full bi-weekly stock countMaintains a safe and legal working environment for customers and colleaguesCompletes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to areaMaintains the cold chain and frozen temperature requirementsEnsures all legal ticketing process and decor within section is delivered to policyDelivers a safe working environment for both customers and colleaguesCarries out price checking, actions red alerts.

Maintains a high level of personal and food hygiene at all timesUses equipment in line with health and safety principles and trainingTakes responsibility for maintaining store equipmentHas an awareness of potential hazards and takes appropriate action.

Required Skills to be successful:-The Café Assistant should have a friendly and engaging personality and be comfortable with working with members of the general public. They should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day. They should have a comprehensive understanding of the areas of sales they are working in: i.e. retail, F&B, fast moving stock, etc. Most importantly they should be able to work as part of a team. Good verbal communication skillsF&B hygiene knowledge and certificationSome heavy liftingAbility to stand for a minimum of 8 hoursWhat equips you for the role:

High School (Bachelor Preferred)4-5 years’ experience in F&B (Food and Beverage)Proven ability to achieve goals.

Good PersonalityGood communication skillsExcellent relationship skillsAccountabilityAbout Al-Futtaim RetailAl-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…