Call Center Agent

Job Title: Call Center AgentAbout the Role: We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails.

You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.

Duties and Responsibilities

Manage inbound calls, chats, and emails.

Resolve customer complaints and provide solutions or alternatives.

Promote ASUS products and services when appropriate.

Maintain KPIs and provide care calls as needed.

Process RMAs and handle internal systems.

Assist and train new team members.

Maintain professionalism and work efficiently under pressure.

Qualifications

Bachelor’s degree.

Fluent in English and Arabic (written and verbal).

Minimum 1 year of call center and customer service with technical support experience.

Proficient in Microsoft Office.

Strong multitasking, organizational skills, and attention to detail.

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