Key Responsibilities

Customer Inquiries: Handle a high volume of inbound customer inquiries through phone, email, or chat. Provide accurate information on products, services, promotions, and company policies.

Product Knowledge: Maintain a strong understanding of Skeidar`s product offerings, promotions, delivery processes, and return policies to assist customers in making informed decisions.

Order Support: Assist customers with the ordering process, including order tracking, confirming delivery schedules, and resolving any delivery-related issues.

Complaint Handling: Address and resolve customer complaints or issues promptly and professionally. Escalate complex issues to supervisors or other departments as necessary.

Cross-Department Collaboration: Work closely with other departments (e.g., logistics, sales, and product teams) to resolve customer issues, including delivery problems, stock availability, and product inquiries.

Customer Feedback: Collect and document customer feedback during interactions to identify areas for improvement in customer experience and product offerings.

Cultural Sensitivity: Leverage your knowledge of European cultures to tailor your communication approach, ensuring clarity and empathy with customers from diverse backgrounds.

CRM Management: Accurately record customer interactions, inquiries, and resolutions in Skeidar’s CRM system to maintain up-to-date customer information.

Follow-Up: Follow up with customers as needed to ensure their issues or questions are fully addressed and that they are satisfied with the outcome.

Sales Support: Offer product recommendations and cross-selling opportunities based on customer needs and interests. Proficiency in Norwegian language IS A MUST. If you don't know how to speak Norwegian, pls don't apply.

Experience working with e-commerce platforms or handling online orders, particularly in the furniture or home goods industry.

Prior experience in a call center environment, especially handling customer complaints, inquiries, and product-related support, is advantageous.

Retail Experience: Experience in retail or furniture sales, with a focus on delivering excellent customer service.