Telephone Operator

Recognised with one MICHELIN Key in the 2025 MICHELIN Guide, PARKROYAL COLLECTION Pickering is an iconic hotel-in-a-garden located at the gateway to Singapore’s Central Business District. Celebrated for its biophilic design and sustainability ethos, the hotel seamlessly weaves lush greenery into its architecture, offering 367 nature-inspired rooms and suites with city or garden views. Dining and wellness experiences are thoughtfully curated, complemented by attentive, genuine service. With environmental responsibility embedded across operations, the hotel presents a luxury lifestyle experience that cares for both people and planet.

The RoleAble to answer calls and handle situations quickly and accurately with quality customer service levelEnsure guests receive the most cordial attention when they contact our hotlineAble to understand and handle guests’ requests tactfully and smoothlyAssist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiriesWork closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all timesMust be able to handle computer terminals at the call centre and Front Office respectivelyEnsure that there are adequate supplies of forms and stationeries for Front OfficeAssist with any other duties that may be assigned from time to time by the managementTalent ProfileRelevant work experience as telephone operator/call centre agent will be preferredAble to perform 2 rotating duties including overnight shift, weekends and public holidays (4 days work week, 12 hours shift)Excellent interpersonal and human relations abilitiesGood communication skillsBasic computer skills, with basic Microsoft Office knowledge