Customer Care Executive - Contact Centre (1 Year Contract)

Job DescriptionLet your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to

Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibilityEmpathize with customers, and offer clear and relevant adviceProvide policy recommendations and refer customers to client advisers for more comprehensive explanationsPerform post-case administration for future reference To join us as a Customer Service Officer (Contact Centre), you should:

Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantageHave at least 2 years of experience in customer service, preferably in a contact centreEnjoy people engagement and providing good advice, have patience in dealing with complex problemsHave strong interpersonal skills and the ability to answer queries clearly over the phoneBe result-oriented and enjoy seeing tangible results of your hard workThis is a contract-based position, and attractive remunerations and monthly incentives will await you if you are a successful candidate.

Our contact centre is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week, from 9:00am to 6:00pm.