Customer Service Specialist

Job Title: Customer Service SpecialistLocation: Livermore, CA 94550Duration: 6 MonthsWork Arrangement: 100% OnsiteShift: Monday – Friday | Candidates must be flexible for training schedules and occasional shift coverage between 5:00 AM – 5:00 PM PSTPosition OverviewAbbott Heart Failure – Acelis Connected Health is seeking a Customer Service Specialist to support patients and customers in a fast-paced, high-volume call center environment.

This role involves handling inbound and outbound calls, assisting customers with account updates, collecting INR results, creating supply orders, and providing general product and testing support. The ideal candidate will have strong customer service skills, excellent attendance, and the ability to multitask efficiently.

Top Skills RequiredPrevious experience in a high-volume call center environmentStrong attention to detailExcellent attendance and reliabilityStrong communication and computer skillsKey ResponsibilitiesHandle inbound and outbound customer callsCollect, receive, and record INR resultsAssist customers with demographic, physician, and member plan updatesCreate and manage supply ordersFollow call scripts and company procedures during customer interactionsContact physicians regarding INR results based on reporting requirementsSupport customers with testing procedures and digital platform usageProvide product overviews and basic technical assistanceAssist with customer concerns, escalations, and complaintsMaintain schedule adherence and attendance standardsFollow HIPAA, privacy, security, and regulatory compliance policiesRequired QualificationsHigh School Diploma or equivalentMinimum 2 years of high-volume call center experienceStrong verbal and written communication skillsProficiency with Microsoft Office, smart devices, and navigating multiple systemsAbility to adapt in a fast-paced environment with changing prioritiesPreferred Qualifications2+ years of high-volume call center experienceExperience in a clinical or healthcare environmentAssociate’s Degree preferred Consultants Eligible Benefits Upon Waiting PeriodMedical and Prescription Drug PlansDental PlanVision PlanHealth Savings Account (for High Deductible Health Plans)Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)Supplemental Life InsuranceShort Term Disability (coverage varies by state)Long Term DisabilityCritical Illness, Hospital coverage, Accident InsuranceMetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance401(k)Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.