Call Center Rep - Legal, FAST employment

Call Center Representative (Temporary - 3 Weeks)

Century City, Los Angeles, CA

Overview

A top lemon law firm in Century City is seeking a Call Center Representative for a 3-week temporary assignment. This is a great opportunity to gain entry-level experience within a reputable law firm, develop client-facing communication skills, and build connections that could open doors for future opportunities within the firm and beyond.

Key Responsibilities

• Handle outbound and inbound call returns for the CLE team and settlement-related matters
• Communicate clearly and professionally with clients, addressing questions and concerns
• Provide a high level of customer service, ensuring positive client interactions
• De-escalate situations and respond with empathy to client concerns
• Support settlement communications and follow-ups as needed
• Accurately document all client interactions in Salesforce
• Collaborate with internal teams to ensure timely and effective communication

Qualifications

• Strong phone presence with a professional and polished communication style (no slang)
• Excellent outreach and client engagement skills
• Ability to de-escalate situations and demonstrate empathy when handling client concerns
• Tech-savvy; comfortable using systems such as Salesforce or similar CRM platforms
• Highly organized and detail-oriented
• Ability to multitask in a fast-paced environment
• Interest in gaining experience within a law firm or client services setting

Why This Role

• Entry-level opportunity at a top law firm in Century City
• Gain experience with client communications and legal support processes
• Build valuable, transferable professional skills
• Opportunity to open doors for future roles within the firm or legal industry

Duration

• Temporary assignment lasting approximately 3 weeks
• Pay: 20 an hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.