Warehouse/Customer Experience Associate

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The TeamLooking for a global ecommerce leader where you can shape how the world buys, sells, and gives? If you said yes, eBay wants to talk to you. Where you can just be yourself, do your best work, and have a significant impact for people across the globe.

Our team is responsible for the authentication experience at eBay. We know that luxury buyers want the real deal and eBay’s Authenticity Guarantee provides peace of mind when shopping online.

We live a one-team culture and collaborate to bring the best experiences to our customers. We’re a fast-paced and agile workplace backed by a fun and supportive environment that is focused on helping our people learn and grow their careers faster than anywhere else.

About The RoleIn this role, you will be responsible for facilitating the flow of products through the inbound/outbound processing pipeline and working closely with other operational departments throughout the day. The operations team manages our worldwide distribution and is responsible for fulfilling orders and ensuring on-time delivery to buyers.

The ideal candidate will be a driven, organized, innovative thinker who is comfortable working across a variety of departments. The warehouse and customer experience team is essential to forging and maintaining lasting relationships with our millions of customers, serving as the primary contact between buyers and sellers.

Role type: Warehouse/Customer Experience AssociateLocation: Newington, SydneyDay-to-day ResponsibilitiesReceiving inbound shipments from various couriers and prepare orders for shipment by assigning shipping labels and vital packagingPreparing and packaging orders across various authentication categories for shipment to customers globallyHandling and resolving issues with inventory coming from our Seller to the Authenticator and coordinate with the relevant stakeholdersIdentifying and resolving other operational and technical issues that arise, as well as owning reporting of those issuesIdentify overall process improvements & enable efficienciesResearch and track shipping issues (e.g. No tracking number/shipping query etc.)Occasional communication with customers, on behalf of the eBay stakeholder to achieve a satisfactory outcomeTake ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customersMaintain a clean work area to help protect merchandise from damageFlexible and ready to provide support to other areas across the business as they emergeAdhere to all standard operating procedures and safety guidelinesThe Person We’re Looking ForStrong written and verbal communication skills, as well as strong analytical and problem-solving skillsPrior experience processing and handling outbound parcel shipmentsExcellent organizational and time management skillsAbility to work well in a fast-paced environment with frequently changing dynamicsWe further require a strong bias for action; capable of making great things happen quickly and happy to roll up their sleeves to get things done when needed.

A quick learner, self-starter, able to work independently, and willing to handle the pressures of an increasing level of responsibilityMaintaining a high level of customer focus in many different and complicated situationsComfortable with google sheets/MS OfficeMust be able to stand for long periods of time and lift 25kgMust be available and willing to work extended hours as occasionally needed, including weekends and holidays, to meet business needsWe celebrate diversity at eBayWe love creating opportunities for others by connecting people from a diverse group of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do every single day.

We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe and included, that you have a fair shot at great opportunities and that you can bring your unique self to work. To learn about our Diversity & Inclusion click here.

Additional DetailseBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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