Hospitality Assistant | The Conduit - London

Hospitality Assistant | The Conduit - London

Hospitality Assistant

Department: Front of House / Hospitality Operations

Reports To: department Managers

Contract: Part Time - 24 Hours per Week

Levy at The Conduit is a purpose-driven private members club and hospitality environment in the heart of Covent Garden, bringing together food, culture, events and community within a dynamic and premium hospitality setting.

Working in partnership with Levy UK, the hospitality operation delivers thoughtful service across restaurant, bar and events spaces, creating engaging experiences for members and guests throughout the club.

This is an exciting opportunity to join a collaborative and fast-paced team environment, suited to individuals with a passion for hospitality, a positive and adaptable approach, and a desire to broaden their skills across multiple areas of a private members club operation.

Purpose

The Hospitality Assistant plays a key role in delivering warm, professional and engaging service across multiple areas of the club, supporting the restaurant, bar and events operation.

This is a hands-on and varied role, ideal for someone with a good grounding in hospitality who enjoys working across different environments and delivering consistently high standards of guest experience. You will support the wider team across food and beverage service, member interaction and events, while continuing to broaden your skills within a private members club environment.

Key Responsibilities

Guest Experience & Service

Deliver warm, friendly and attentive service to members and guests

Support service across restaurant, bar and event spaces as required

Build positive relationships with members, creating a welcoming environment

Maintain strong product knowledge across food, drinks and club offerings

Confidently assist guests with recommendations and service requests

Ensure high standards of presentation and professionalism at all times

Restaurant, Bar & Events Support

Support table service, bar service and event operations across the club

Assist with setting up and resetting spaces for service and events

Support smooth day-to-day operations during busy service periods

Help maintain efficient communication between front of house, kitchen and events teams

Assist with opening and closing duties where required

Adapt confidently between different styles of service and operational areas

Operational Standards

Maintain high standards of cleanliness and organisation across FOH and BOH areas

Ensure all service stations remain stocked and service-ready

Follow all health & safety, food hygiene and licensing procedures

Support accurate handling of payments and operational procedures

Report maintenance or operational issues promptly

Team & Culture

Work collaboratively with the wider hospitality and events teams

Contribute positively to team culture and guest experience

Be open to feedback, training and ongoing development

Demonstrate flexibility and willingness to learn across different areas of the business

Represent the values and standards of the club at all times

Skills & Experience

Previous experience within hospitality, restaurant, bar or events environments

Good all-round understanding of hospitality operations

Passion for guest experience and quality service

Strong communication and interpersonal skills

Comfortable working in a fast-paced and varied environment

Interest in developing skills within a private members club setting

Key Competencies

Warm, engaging and personable

Adaptable and flexible approach

Positive and team-oriented

Calm under pressure

Organised and reliable

Enthusiastic about learning and development

Benefits

• Medicash- Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• AvivaDigicare- Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products