Guest Relations Officer | Luxury Hotel | 5 days, from $2300++

Join our team! You’ll handle check-ins/check-outs, guest requests, and ensure a smooth front desk experience. Ideal for someone friendly, confident, and service-oriented in a fast-paced hotel environment. 5-day work week (rotating shifts), benefits include AWS, variable bonus, birthday leave, and staff discounts!

🔹 Who We’re Looking For

• Minimum Secondary school education
• Candidates with similar experience are preferred
• Familiar with Windows, Word, and hotel systems (Opera/PMS is a plus)
• Strong understanding of Front Office operations
• Fluent in English (spoken & written), good communication and interpersonal skills
• Able to work independently and under pressure

🔹 What You’ll Be Doing

• Handle guest check-in, check-out, and cashiering duties
• Provide a warm welcome, manage registrations, and issue room keys
• Attend to guest requests, feedback, and provide accurate information
• Upsell rooms and maximise revenue opportunities
• Support and guide Guest Relations Assistants
• Maintain cleanliness and professionalism of the Front Desk
• Ensure compliance with hotel policies, privacy, and safety standards
• Follow PCI (credit card) and cash handling procedures
• Assist with any ad-hoc duties or projects assigned

🔹 Salary & Benefits

• Salary from $2,300 – $2,500
• Medical Benefits, AWS (13th month bonus), Variable Bonus, Birthday Leave, Hotel Staff Discounts

🔹 Working Hours

• 5 days work week (including weekends & Public Holidays)
• Rotating shifts

Hey Rocket Pte. Ltd. (EA 21C0816)

Angel Chia (R25126511)