Door Attendant- Full Availability | Benefits Included

Organization- Grand Hyatt San Francisco

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt San Francisco welcomes our guests with a sophisticated elegance and refined modern style. Located in the heart of the city on Union Square, immerse yourself in the premier shopping, Michelin Star dining and entertainment of downtown San Francisco. Then retreat to the room where they can unwind and enjoy the spectacular views of the City by the Bay.Stunning views of Union Square, the Bay or the city skyline are the recipe for relaxation and rejuvenation in a well-appointed luxury hotel room or suite at Grand Hyatt San Francisco. Each contemporary space offers residential-style amenities, ensuring you’re focused on maximizing your getaway.

This position is responsible for greeting guests, opening doors, supporting the flow of arrivals and departures, assisting with transportation needs, providing directions and local recommendations, and maintaining a clean, organized, and safe front entrance.

The ideal candidate is polished, attentive, proactive, and comfortable working in a fast-paced urban hotel environment.

Key Responsibilities

• Welcome guests warmly upon arrival and provide a gracious farewell upon departure.
• Open vehicle and hotel doors for guests, visitors, and colleagues.
• Assist with guest arrival and departure flow at the hotel entrance and front drive.
• Direct guests to the appropriate hotel colleagues for luggage assistance, storage, room moves, or related bell services.
• Assist guests with taxis, rideshare vehicles, private transportation, valet coordination, and directions.
• Maintain awareness of traffic flow, curbside activity, hotel entrance conditions, and guest safety.
• Provide accurate information about the hotel, local attractions, restaurants, shopping, transportation, and San Francisco points of interest.
• Anticipate guest needs and respond promptly to requests in a courteous and professional manner.
• Maintain a clean, organized, and welcoming front drive, entrance, lobby doors, and surrounding public areas.
• Monitor the front entrance for safety, cleanliness, and service opportunities.
• Communicate guest needs, VIP arrivals, special requests, security concerns, or operational issues to the appropriate department.
• Assist with crowd control, group arrivals, special events, and high-volume arrival or departure periods as needed.
• Work closely with bell attendants, valet, front desk, concierge, security, housekeeping, and other hotel departments.
• Follow all hotel safety, security, service, and union work assignment guidelines.
• Maintain a professional appearance and positive attitude at all times.
• Perform other guest service duties as assigned, within the scope of the position.

This is an hourly position with a compensation of $21.87 per hour.

We Offer Excellent Benefits

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, and holidays
• Tuition Reimbursement
• Free colleague meals during shift
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Timeless one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

• Previous hotel, door attendant, valet, concierge, guest service, or customer service experience preferred.
• Excellent guest service and communication skills.
• Professional appearance, polished demeanor, and warm hospitality presence.
• Strong knowledge of San Francisco attractions, neighborhoods, restaurants, transportation options, and local points of interest preferred.
• Ability to work outdoors and remain attentive in varying weather conditions.
• Ability to stand and walk for long periods of time.
• Ability to multitask and stay calm in a busy front-drive environment.
• Ability to communicate effectively with guests, colleagues, vendors, drivers, and hotel leadership.
• Must be dependable, punctual, and team-oriented.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.