Hospitality Manager
Location: Seattle, WA
Position Summary
We are seeking a Hospitality Manager to oversee concierge and building support operations across a portfolio of Class A commercial properties in Seattle. This individual will be responsible for leading front desk concierge teams, supervising field leadership, maintaining service standards, supporting client relationships, and ensuring a consistent, hospitality-driven experience for tenants, guests, and visitors.
This is a hands-on leadership role requiring regular property visits, team coaching, quality assurance inspections, and direct interaction with clients. The ideal candidate has a hospitality mindset, strong leadership skills, and a passion for delivering exceptional customer experiences.
Key Responsibilities
Team Leadership
- Lead, coach, and support concierge and building support personnel across multiple properties.
- Directly supervise field supervisors and provide ongoing performance coaching.
- Conduct regular site visits to ensure service standards are consistently met.
- Assist with recruiting, interviewing, onboarding, and training new team members.
- Address performance concerns and implement corrective action when necessary.
Hospitality & Service Excellence
- Promote a hospitality-first culture focused on professionalism, engagement, and exceptional service.
- Train team members on greeting standards, tenant interaction, appearance, communication, and service recovery.
- Conduct service audits and implement continuous improvement initiatives.
- Ensure lobby, front desk, and common-area experiences align with client expectations.
Client Relationship Management
- Serve as the primary operational contact for client representatives.
- Conduct regular meetings with property management teams.
- Respond promptly to client concerns and follow through on resolutions.
- Provide updates regarding staffing, service levels, and operational initiatives.
Operational Oversight
- Monitor staffing coverage, schedules, attendance, and service delivery.
- Review daily activity reports, incident reports, and operational documentation.
- Ensure compliance with company policies, site procedures, and client requirements.
- Coordinate coverage for call-offs, vacancies, and special events.
Quality Assurance
- Perform routine property inspections and operational audits.
- Identify opportunities to improve tenant and visitor experiences.
- Monitor performance metrics and develop action plans when needed.
- Ensure a consistent level of service across all assigned locations.
Qualifications
- Minimum three years of leadership experience in hospitality, guest services, concierge operations, hotel operations, luxury residential, customer experience, or a related field.
- Experience managing frontline service teams.
- Strong interpersonal and relationship-building skills.
- Excellent verbal and written communication abilities.
- Ability to work independently and manage multiple priorities across multiple locations.
- Proficiency with Microsoft Office and web-based business applications.
- Reliable transportation and ability to travel throughout the Seattle area.
Preferred Qualifications
- Experience overseeing operations across multiple locations.
- Background in hospitality, concierge services, hotel operations, luxury residential, or Class A commercial environments.
- Experience with employee coaching, training, recruiting, and performance management.
Benefits
- Health, dental, and vision insurance
- Paid time off
- Professional development opportunities
- Career growth opportunities
Compensation
$80,000 - $85,000 annually
Pay: $80,000.00 - $85,000.00 per year
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
