Guest Service and Support

Who We Are

BIG HUG Hospitality, the team behind MIMI Chinese and Sunnys Chinese, is proud open their newest restaurant, Linny’s.

Located on the Ossington strip, Linny’s combines the elegance of a mid-century steakhouse with the comfort of an old-world deli. Offering a nostalgic and sophisticated atmosphere, the restaurant’s decor and ambiance are a tribute to a bygone time. Every detail of the space and experience is crafted with care.

Our Mission is simple. We are in the experience business. Our people first culture will inspire and empower our team to deliver moments that matter in an environment hyper-focused on the guest experience. Together we will build a best-in-class hospitality experience at Linny’s.

The Linny’s menu balances familiar steakhouse classics with timeless deli staples. We are looking for inspired, energetic individuals, who are passionate about the industry, dedicated to providing exceptional guest experience, and strive to deliver lasting memories for every guest.

What you will find at Linny’s is the excitement behind a new launch, and an energetic, passionate team that works together to create an innovative atmosphere that redefines the true meaning of hospitality. You will be responsible for creating a positive, welcoming guest experience that begins the moment a guest enters the door.

What You'll Do

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide access to menus and announce Waiter/Waitress’s name
• Greet guests upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention
• Answer incoming calls and address customers’ queries
• Deliver food orders from the kitchen to customers’ tables
• Act as the contact point between Front of the House and Back of the House staff
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
• Assist Servers with table setting by fetching and placing appropriate tableware, eating utensils and napkins
• Ensure food is served in accordance with safety standards (e.g. proper temperature)
• Check in with customers and take additional orders or refill water, as needed
• Remove dirty dishes and utensils
• Answer guests’ questions about ingredients and menu items

What You'll Need

• Previous work experience in guest services as a host or server in a fast-paced environment
• Understanding of restaurant etiquette
• Familiarity with health and safety regulations
• Experience in managing reservations
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Authorization to work in Canada An interest in learning about regional Chinese food and beverage

Why Join Us

• Group health benefits
• Virtual mental healthcare support
• Exclusive discounts
• Staff meal
• Career advancement opportunities in a growing environment

This posting is for a currently existing vacancy. Experience is preferred, but most of all it is important that you are aligned with our core philosophy that hospitality is as much about the guest experience as it is about the employee experience. As an opening member of our team, you will be taking on the role of a cultural founder for our newly formed hospitality group. We expect that you will be as kind and communicative with your peers as you are with the guests that walk in our door.

Check us out

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Sisters Restaurant: @sunnyschinese @mimichinese

Accessibility

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA)