We are looking for a Benefits Customer Service Representative to support employee and participant benefit programs for a respected non-profit organization in New York, New York. This Long-term Contract position focuses on delivering clear guidance on health and retirement benefits, helping participants understand coverage options, and ensuring enrollment materials and payments are handled accurately. The ideal candidate brings strong knowledge of benefits administration, excellent communication skills, and the ability to work closely with vendors, agencies, and beneficiaries.
Responsibilities
- Guide participants through medical, dental, and vision eligibility details by reviewing coverage rules, confirming status, and answering benefit-related questions.
- Receive and track premium payments and enrollment documentation needed to activate or update dependent and other benefit elections.
- Assemble and distribute enrollment materials for individuals who become newly eligible for benefit programs.
- Explain continuation coverage and post-employment health benefit choices so participants can make informed decisions about ongoing coverage.
- Respond to questions involving healthcare, dental, vision, and prescription plans while providing timely and accurate benefit information.
- Coordinate with insurance carriers and other benefit vendors to resolve eligibility issues, clarify coverage details, and research claim-related concerns.
- Communicate with state agencies regarding programs tied to subsidized health premium assistance and related participant matters.
- Provide support on 401(k) plan topics, including explaining available benefits and assisting participants with general retirement plan questions.
- Prepare retirement plan documentation for rollovers and distributions, and process withdrawal requests in accordance with plan procedures.
- Inform beneficiaries about available death benefit options and assist with the related communication process.
