Senior Customer Service Officer

Roles & Responsibilities

Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities

Customer Service

• Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
• Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
• Create a warm and high quality customer service experience.
• Establish rapport and build good relationships with the customers.
• Work closely with other departments to meet customer needs and enhance service quality.

Administration

• Keep detailed and accurate records of customer interactions, transactions, and documentation.
• Provide support to teachers.
• Ensure the safety and well-being of all students at the Centre.
• Ensure smooth operation at centre daily.
• Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills

• Required to work 3 weekdays (11am-7:30pm) and 2 weekends weekly (8:30am-7pm)
• GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
• Proficient in MS Office (Word and Excel)
• Strong customer-focused personality and mind-set
• Pleasant and cheerful disposition