Customer Service Representative, Track & Trace

FLS Transportation Services is currently seeking a Customer Service Representative, Track & Trace, to join our growing team. This is a one (1) year contract.

The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.

Responsibilities

Supporting all service requirements of assigned FLS Customers to exceed expectations;Identifying the service requirements and information required for each Customer shipment;Appointment setting;Track drivers from point of origin to destination to ensure that they are on schedule for pick-up and delivery appointments;Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer);Enter all relevant shipment data and information into FLS’s TMS;Verify that rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS;Problem-solve Customer specific issues from the point of order placement through to completion;Update Customers with shipment status updates as required;Pro-actively communicate any service issues or delays to Customers;Maintain the highest level of professionalism when dealing with any FLS Customers;Other duties and responsibilities as assigned by your supervisor.

Qualifications:1-2 years experience in the Logistics IndustryThe ideal candidate will have a strong background in providing customer service solutions to clients across North AmericaAbility to prioritize and multi-task in a fast-paced environmentHigh energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountabilityTeam OrientedEmail and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contacthr@flstransport.com