Head of Operations

This is a hands-on operator role, not an advisory one. You will run the firm's daily operations from intake to settlement and be accountable for case volume and settlement pace, staff performance, vendor relationships, and process integrity. You will report directly to the founder and managing attorney and carry real authority over non-attorney staff.

We are based in Larchmont, NY. Local and NY metro candidates will work a hybrid schedule with regular in-office presence. For an exceptional candidate outside the metro area, we are open to a fully remote arrangement with planned visits to our Larchmont office approximately 2 days, five times per year.

TO APPLY

Send your resume along with a cover letter that addresses each of the following questions. Applications that do not include a cover letter responding to all five questions will not be considered.

• Describe a specific operational problem you inherited at a law firm and exactly how you fixed it.
• What case management system have you worked with most extensively, and what did you build or improve in it?
• How do you manage accountability with remote staff who are not meeting expectations?
• What does your system look like for making sure nothing falls through the cracks on a high-volume caseload?
• Describe a time you had to tell an attorney or firm owner something they did not want to hear.

Compensation: $60,000 - $80,000 yearly