Front Desk Coordinator / Receptionist

Brooklyn, NY

Fluent In English And Spanish Preferred

Pay: $20.00-$22.00/ Hour

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary

The Front Desk Coordinator / Receptionist is responsible for providing exceptional customer service and administrative support while serving as the first point of contact for visitors, applicants, employees, and callers. This position ensures the smooth day-to-day operation of the front office, assists with administrative tasks, and supports various departments as needed.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

Responsibilities of the Onboarding Coordinator include, but are not limited to, the following:

 Ability to communicate effectively in person, over the phone, and through written correspondence.

 Ability to accurately enter, review, and maintain information in responsibilities include, but are not limited to:

• Greet and assist all visitors, applicants, employees, and vendors in a professional and courteous manner.
• Answer, screen, and direct incoming telephone calls to the appropriate department or staff member.
• Manage the front desk reception area and maintain a welcoming and professional office environment.
• Assist applicants and employees with general questions, forms, document completion, Mobile App access, Viventium access, ID requests, and other administrative needs.
• Receive, review, and collect employment-related documentation and route documents to the appropriate department.
• Schedule appointments, interviews, orientations, trainings, and meetings as directed.
• Maintain visitor logs and office sign-in records.
• Assist with filing, scanning, copying, and maintaining employee and office records.
• Monitor and maintain office supplies, forms, PPE inventory, and other materials; coordinate replenishment as needed.
• Distribute incoming mail, packages, and correspondence and prepare outgoing mail.
• Serve as a liaison between field staff and office departments by directing inquiries and ensuring timely follow-up.
• Assist with data entry and maintaining accurate records in company systems.
• Support onboarding, compliance, HR, and training departments with administrative tasks as assigned.
• Maintain confidentiality of employee, applicant, and company information.
• Adhere to organizational policies, procedures, and standards of professional conduct.
• Cooperate with supervisors and team members and perform additional duties as assigned.

Skills and Abilities

• Exceptional customer service and interpersonal skills.
• Professional appearance, demeanor, and communication skills.
• Strong verbal and written communication skills.
• Ability to handle a high volume of phone calls and walk-in traffic.
• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively.
• Proficiency in Microsoft Office Suite and office equipment.
• Ability to maintain confidentiality and exercise discretion.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively within a team.
• Ability to learn and utilize company software and systems.

Qualifications

• At least 18 years of age.
• Minimum of high school education or a General Education Development certificate (GED)
• Minimum of one (1) year of customer service, receptionist, front desk, administrative assistant, or related office experience preferred.

Nice to Have

• Proficiency in Microsoft Office Suite.
• Experience in healthcare, home care, or human resources environment.
• Prior experience in a Call Center environment.
• Bilingual (Spanish, Russian, Mandarin, Creole, French) preferred.

Functional Abilities

• Ability to communicate effectively in person, over the phone, and through written correspondence.
• Ability to accurately enter, review, and maintain information in company software systems.
• Ability to sit or stand for extended periods while performing front desk duties.
• Ability to move throughout the office to assist visitors, access files, office equipment, and supplies.
• Ability to lift up to 25 pounds when necessary.

Pay: $20.00-$22.00/ Hour

Job Type: In-Person full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.