Receptionist and Entrance organiser

Receptionist / Front of House Coordinator

Location: Cemetery, Crematorium & Burial GroundsHours: Monday to Friday, 9:00am – 5:00pmSalary: Competitive, dependent on experience

We are seeking a professional, organised and personable Receptionist / Front of House Coordinator to join our team at a busy multi-use cemetery and crematorium facility.

This is an important customer-facing role, acting as the first point of contact for visitors attending the cemetery, crematorium, burial grounds and dedicated Muslim burial area. The successful candidate will play a key role in ensuring visitors are welcomed respectfully and guided appropriately during what is often a sensitive and emotional time.

Key Responsibilities

• Managing the main reception area and welcoming visitors.
• Directing vehicles and visitors entering the site.
• Assisting with the smooth flow of traffic around the grounds.
• Providing information to members of the public regarding services and facilities.
• Liaising with office staff, cemetery teams, crematorium staff and management.
• Arranging introductions and appointments with relevant team members when requested.
• Answering telephone and email enquiries.
• Maintaining a professional, calm and respectful environment at all times.
• Carrying out general administrative and reception duties.

The Ideal Candidate

• Friendly, approachable and professional in manner.
• Confident dealing with members of the public.
• Able to communicate clearly and effectively.
• Comfortable working outdoors when required to assist with visitor and traffic management.
• Organised and capable of managing multiple tasks.
• Reliable, punctual and able to work independently.
• Previous reception, customer service, security, concierge, facilities or front-of-house experience would be advantageous.

What We Offer

• Stable Monday to Friday working hours.
• A varied role combining reception, customer service and site coordination.
• Supportive working environment.
• Opportunity to work within a respected and meaningful service to the local community.

If you take pride in helping people, remain calm under pressure, and enjoy a role that combines customer service with practical site coordination, we would like to hear from you.

To apply, please send your CV and a brief covering letter outlining your experience and suitability for the position.

Pay: £24,420.00-£38,542.74 per year

Benefits

• Free parking
• On-site parking

Work Location: In person