Job Purpose
Receive all visitors and phone calls and act as the first point of contact for individuals contacting or entering the premises in such a way that positively affects the customer’s called or visit experience. Provide general clerical backup in line with INDEX Holding’s strategic plan, vision, mission, values, goals and objectives.
Key Responsibilities
- Answer a multi-line switchboard quickly (ideally within 3 ring cycles).
- Screen, assess and refer individual inquiries to their destination.
- Take down and deliver messages accurately and in a timely fashion.
- Greet customers and visitors to the premises, answering questions, announcing calls or providing directions.
- Able to respond to queries in a positive, pleasant, helpful and open manner.
- Organize and prioritize work, work independently, and multi task.
- Receive, sort and distribute incoming mail.
- Liaise with various dispatchers to ensure the timely delivery of documents and invitations.
- Ensure the prompt delivery of certificates to conference attendants.
- Keep up to date information regarding the various events and happening at INDEX Holding.
- Perform general backup clerical support whenever needed.
- Perform other related duties as required.
- Maintains cleanliness and appearance of reception area.
- Able to work as a team player in a changing and growing environment
- Adhere to the company’s rules and regulations; written or implied and any changes or introductions, which may vary from time to time as deemed appropriate.
Required Skills & Qualifications
- Bachelor degree in any field.
- Minimum 3-5 years of experience in Customer Service/Receptionist.
- 2 years of experience on a similar multi-line phone system in a high-volume organization.
- Must be proficient with the keyboard and IT applications.
- Expert level in the use of Outlook.
- Expert level in the use of Word, Excel and PowerPoint.
- Excellent organizational skills, ability to multi-task and organize others.
- Excellent organization and planning skills, discrete, solid self-esteem, possess and take ownership and accountability for actions.
- Effective organizational, communication, and interpersonal skills.
- Excellent communication (verbal and listening) on phone and in person.
- Pleasant phone voice with proper grammar spoken.
- Ability to work with a variety of individuals, including clients, employees, and applicants.
- Ability to work effectively in a fast-paced office environment is essential.
- Work with frequent interruptions.
- Patience and endurance to sit behind a desk for all day.
- Arabic Language is Preferred
Job Types: Full-time, Permanent
Pay: AED4,000.00 - AED5,000.00 per month
Application Question(s)
- What is your monthly salary expectation in AED?
- When are you available to join?
Education
Experience
- Front Desk/Receptionist: 3 years (Preferred)
Language
Location
Work Location: In person
