Receptionist - (On Call)

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is a center of excellence in providing a continuum of care. This includes the Frank Residences, offering luxurious assisted living and memory care services; the Jewish Home and Rehabilitation Center, featuring long-term skilled nursing, short-term rehabilitation, and an acute psychiatric unit specialized in mental healthcare for older adults over age 55; and the Jewish Home and Senior Living Foundation.

Grounded in the Jewish values of excellence, compassion, and community, the San Francisco Campus for Jewish Living—fondly referred to in the past as "the Jewish Home"—was founded in 1871. Today, more than 150 years later, we continue to build upon our legacy of enriching the lives of older adults through compassionate care and a steadfast commitment to excellence. We are proud to foster a culture of inclusion and to employ individuals from all backgrounds and belief systems who share our dedication to serving older adults with respect and excellence.

Why work with us

• Mission-driven nonprofit organization rooted in dignity, compassion, and respect
• Meaningful work that positively impacts the lives of older adults every day
• Inclusive community, we welcome employees of all backgrounds, faiths, and identities (you do not need to be Jewish to work here)
• Supportive, team-oriented work environment
• Opportunities for professional growth and development
• Competitive compensation and comprehensive benefits
• Collaborative leadership is committed to strengthening our workplace and care experience

POSITION SUMMARY

As an Assisted Living Receptionist, you will serve as the welcoming face of the community by greeting and directing visitors, answering telephone and in-person inquiries, screening guests, and managing mail and parcel deliveries. This role plays a vital part in maintaining smooth daily operations while creating a positive first impression for residents, families, and guests.

KEY RESPONSIBILITIES

• Answer all phone calls promptly and connect callers to appropriate residents or staff members.
• Provide exceptional customer service to residents and visitors entering the community.
• Screen and verify all visitors to ensure community safety and security.
• Serve as liaison between parking attendants, staff, visitors, and Plant Operations.
• Act as liaison with Fire and Police Departments and internal departments during emergencies.
• Coordinate staff and security responses to elopement or Personal Emergency Response System (PERS) alarms.
• Manage incoming and outgoing mail and parcels, including certified and registered mail.
• Maintain the community's switchboard and communication log.
• Perform other duties as assigned to support operations and resident satisfaction.

JOB DETAILS

• Please note this role is a non-benefited role.
• Pay Rate: $23 - $25 per hour
• Hours: On-Call, 0-8 hours per week
• Shift Schedule: Varies
• Days Off: Varies
• Working Days: Varies

REQUIRED QUALIFICATIONS

• High school diploma or equivalent required.
• Two years of college-level business courses preferred.
• Associate degree in business or related field strongly preferred.
• Minimum of two (2) years of administrative or receptionist experience.
• One (1) year of experience operating multi-line phone systems and hand-held radios.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Excellent written and verbal communication skills with a professional, customer-focused demeanor.
• Demonstrated ability to build rapport with residents, visitors, and team members.
• Ability to read, write, and follow instructions in English.
• Ability to work a flexible schedule as needed.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods.
• Ability to communicate effectively in person and by telephone.
• Ability to occasionally move throughout the community to coordinate operations or respond to situations.

Our investment in you.

• Full Benefits(Medical, Dental, & Vision), 403(b) Retirement Plan, Paid Time Off (PTO), Tuition Reimbursement, Commuter Benefits, Weekday Shuttle Services to and from Glen Park Station.

San Francisco Campus for Jewish Living is committed to employing a diverse and inclusive workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Skills

Administrative Skills, Assisted Living, Communication Skills, Compensation and Benefits, Customer Relations, Customer Support/Service, Emergency Response, English Language, Healthcare, High School Diploma, Higher Education, Interpersonal Skills, Leadership, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Mobile Devices, Nonprofit, Nursing, On Call, Operational Support, Operations, Order Delivery, Physical Demands, Presentation/Verbal Skills, Psychiatry and Mental Health, Team Player, Telephone Skills, Writing Skills

About the Company

Frank Residences