Hospital billing and cashiering in a UAE private healthcare environment Cashier Front requires a specific combination of financial accuracy, insurance process knowledge, and patient-facing composure. This Patient Billing and Cashier role at University Hospital Sharjah sits at the point where clinical services translate into financial transactions — covering outpatient, emergency, and inpatient collections, insurance eligibility verification, co-payment collection, invoice preparation, and daily cash reconciliation. You interact directly with patients at some of their most stressful moments, which means accuracy and interpersonal sensitivity carry equal weight in this role. If you bring two or more years of experience in a similar hospital billing or cashiering position and are fully fluent in both English and Arabic, this role is built around your profile.
Key Responsibilities
- Handle front office patient interactions with professionalism and care. Collect payments from outpatient, emergency, and inpatient attendees in line with UHS policies and procedures.
- Verify and update insurance membership and eligibility before each patient accesses services. Follow insurance guidelines for patient acceptance and flag coverage gaps promptly.
- Collect co-payments, deductibles, and amounts for unapproved or non-covered services at point of care. Mark co-payment requirements on doctor orders to facilitate accurate pharmacy collection.
- Prepare, create, check, and edit inpatient invoices in the hospital information system. Ensure all services performed are included in each patient’s bill and that amounts billed correlate accurately with services rendered.
- Collect discharge dues including co-payments and charges for extended stays beyond insurance-approved days. Ensure packaged cases are billed strictly in line with hospital procedure and policy.
- Reconcile daily collections and charge slips against patient clinic attendance and doctor orders. Hand over cash with full reconciliation documentation to the Main Cashier at the end of each shift.
- Preserve guarantee documents including licence copies, credit cards, and ID until patient balances are fully settled. Manage these documents securely in line with UHS policy.
- Participate in continuous quality improvement initiatives and comply with all UHS policies, JCI standards, and international accreditation program requirements relevant to billing and cashiering functions.
Requirements & Qualifications
- Bachelor of Commerce or BS in Accounting from an accredited university.
- Minimum two years of experience in a hospital billing, cashiering, or patient financial services role in a clinical environment.
- Full fluency in both English and Arabic — written and spoken — is essential. This requirement is non-negotiable given the patient-facing nature of the role in Sharjah.
- Excellent computer skills, particularly Microsoft Office applications. Experience with hospital information systems and billing platforms is strongly preferred.
- Strong numerical accuracy and attention to detail. Ability to reconcile financial records consistently without errors across high-volume daily transactions.
- Good interpersonal skills with the ability to handle patient payment discussions sensitively, professionally, and clearly — including in situations involving billing disputes or coverage concerns.
- Understanding of UAE private health insurance structures, eligibility verification processes, and co-payment and deductible frameworks.
- Previous UAE hospital billing experience and familiarity with JCI-accredited hospital environments are strong advantages.
What You’ll Gain
- A hospital billing role within University Hospital Sharjah’s JCI-accredited environment, where structured financial protocols, clear billing policies, and active quality improvement programs give your financial services career a professional framework with genuine healthcare depth.
- Direct exposure to UAE insurance billing processes, inpatient invoice management, and patient financial counselling — building a specialised skill set that transfers across private hospital groups and healthcare networks across the UAE.
- A competitive, tax-free salary benchmarked at AED 4,000–7,000/month, with the final figure reflecting billing experience, Arabic fluency, and familiarity with UAE healthcare insurance processes.
- A stable, structured role within an internationally accredited acute care hospital where financial accuracy, patient service quality, and process compliance are valued equally and recognised by leadership.
