Customer Service Representative

• CSR
• Customer Service Representative
• Executive / Supply Chain & Logistics executive
• Location
• Dubai
• Salary - 10 K AEDMUST HAVE EXP. IN POLYMER INDUSTRY

Role Overview

Customer Service Representative (CSR) who will serve as the primary point of contact forcustomers, with excellent communication and interpersonal skills.

Qualifications Experience

• Bachelor’s degree in business administration, International Business, or a related field.8+ years of experience in customer service, or logistics, preferably inaninternational or export-focused role.
• Proficiency in ERP systems /Microsoft office
• Proven experience in customer service or similar role
• Strong understanding of international trade regulations, export documentation, and logistics.
• Teamwork, Accountability and reliability
• Ability to multitask and work under pressure
• Strong attention to detail and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities

Key Responsibilities

• End to end Order Management
• Manage and see that orders are managed through various channels- internal and external communication- (email, phone, or ERP).
• Customer Feedback Management:
• Address customer complaints or concernspromptly, finding solutions or escalating when necessary.
• Ensure customer satisfaction and resolve issues in a timely manner.
• Coordinate with the CROSS functional teams - to ensure product availability and timely Shipment/delivery.
• Document Management
• Ensure that all orders are invoiced accurately and promptly in a timely manner as per
• SLA