General Administrative Assistant

The position supports the daily administrative and operational functions of the company, ensuring smooth office coordination, accurate record keeping, and efficient communication between internal teams and external stakeholders.

The trainee will be exposed to basic office administration, data entry, document management, and customer service support within a retail/collections business environment.

Specific Responsibilities

1. Perform daily administrative duties such as filing, scanning, and organising both physical and digital documents

2. Input and update data accurately into spreadsheets, databases, or company systems

3. Assist in preparing simple documents such as invoices, quotations, delivery notes, and internal reports

4. Handle incoming phone calls, emails, and general customer enquiries in a professional manner

5. Support inventory monitoring by updating stock records and reporting discrepancies

6. Assist in coordinating deliveries, collections, and appointment scheduling

7. Maintain proper office organisation, ensuring documents and records are easily retrievable

8. Assist in basic customer service tasks, including order processing and follow-ups when required

9. Support management and team members in ad-hoc administrative and operational tasks

Technical Skills and Competencies

1. Basic administrative and office support skills, including filing, scanning, and document management

2. Proficiency in Microsoft Office applications (Word, Excel, Outlook) or equivalent tools

3. Basic data entry skills with accuracy and attention to detail

4. Ability to maintain and update records, databases, and inventory lists

5. Basic understanding of office procedures and workflow coordination

6. Customer service and communication skills for handling enquiries professionally

7. Ability to prepare simple business documents such as invoices, reports, and schedules

8. Organizational skills to manage multiple tasks and prioritise daily workload

• 9. Understanding of basic retail or inventory operations (if applicable to the business)
• 10. Ability to follow instructions, standard operating procedures (SOPs), and company policies

Attachment: 6 months