Service Administrator

Roles & Responsibilities

• 1. Responsible for monitoring the quality-of-service execution and process compliance within the region, identifying and reporting service quality issues, major product quality issues, and other anomalies.
• 2. Responsible for organizing system problem collection and supervising system optimization implementation.
• 3. Responsible for coordinating service resources, identifying abnormal situations such as insufficient and illegal use of service resources, and coordinating and coordinating resources across departments.
• 4. Other key tasks assigned by the superiors.

Qualifications and Competencies

• 1. Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing.
• 2. Having experience in after-sales service in the construction machinery industry, familiar with the entire after-sales service process, with over three years of experience in after-sales service and service team management.
• 3. In addition to being proficient in the mother tongue language, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities.
• 4. Proficient in Microsoft software such as Word, Excel, PowerPoint, etc.
• 5. Identifying the corporate culture of ZOOMLION, clear logical thinking, strong abilities in data analysis and report writing, excellent communication and coordination skills, with strong team awareness.