Front-Office Agent

About Us

voco Dubai Monaco, The Heart of Europe is a premium lifestyle adult only party hotel under IHG Hotels & Resorts located on the World Islands Dubai, offering a vibrant dining experience driven by quality, consistency, and creativity. Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home.

Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.

The Front Office Agent is responsible for providing a warm welcome and exceptional guest experience throughout the guest journey. The role includes handling check-in and check-out procedures, guest requests, reservations support, and ensuring smooth front desk operations in line with hotel standards and IHG Hotels & Resorts brand guidelines.

Key Responsibilities

• Welcome guests in a friendly and professional manner upon arrival.
• Perform efficient check-in and check-out procedures.
• Handle room reservations, amendments, and cancellations accurately.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate guest records and payment transactions.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Provide information about hotel facilities, island activities, transportation, and local attractions.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Handle cash, credit card transactions, and daily cashiering procedures responsibly.
• Upsell hotel rooms, promotions, and guest services whenever possible.
• Maintain confidentiality of guest information and ensure data privacy.
• Support emergency procedures and maintain safety awareness at all times.
• Assist colleagues and contribute to a positive team environment.

Requirements & Qualifications

• Previous experience in Front Office or Guest Services in a hotel environment preferred.
• Experience with IHG Hotels & Resorts brand standards is an advantage.
• Strong communication and interpersonal skills.
• Excellent customer service attitude with professional grooming standards.
• Ability to work in a fast-paced island resort environment.
• Knowledge of Opera PMS or similar hotel management system preferred.
• Good problem-solving and multitasking abilities.
• Flexible to work shifts, weekends, and public holidays.
• Fluent in English; additional languages are an advantage.

Competencies

• Guest-focused mindset
• Positive attitude and teamwork
• Attention to detail
• Professional communication skills
• Time management and organization
• Ability to remain calm under pressure

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Note: voco Dubai Monaco, The Heart of Europe is located on the World Islands Dubai and involves a 30-minute daily boat ride from & to Dubai city & island.