Duty Manager

Company Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESSPullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

Job Description

Conduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are metCommunicate with Front Office Manager on all matters regarding guest services & hotel operations.

• Ensure documentation of all guest related issues using the logbook
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner

Qualifications

• At least two (2) years of experience in a similiar capacity
• Sound knowledge in Hotel PMSExcellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills

Additional Information

What's in it for you?

Centralised location, walking distance from City Hall MRT5 days work weekDuty meals and uniform providedComprehensive medical benefitsBirthday LeaveFamily Care LeaveAWSF&B and worldwide hotel discounts