Job Title: Customer Relationship Management (CRM) ExecutiveWork Location: Dubai, UAE
Role Summary
The ideal candidate will be responsible for managing customer leads, coordinating closely with dealer networks across the UAE, and ensuring timely lead assignment and follow-up to support sales growth and customer satisfaction.
This role requires excellent communication skills in English & Arabic, strong time management, attention to detail, and the ability to work in a fast-paced environment. The CRM Executive will play a key role in maintaining smooth coordination between customers, dealerships, and internal sales teams.
Key Responsibilities
- Generate, manage, and track sales leads received through various channels including website inquiries, phone calls, campaigns, and digital platforms.
- Assign leads promptly to the appropriate dealers across the UAE based on territory, availability, and business requirements.
- Monitor lead status and ensure dealers follow up with customers within the required turnaround time.
- Conduct regular follow-ups with dealers to track lead progress, conversion status, and customer feedback.
- Make outbound and inbound calls to customers for lead qualification, appointment confirmations, follow-ups, and customer engagement.
- Communicate professionally with customers and dealers through emails, calls, and CRM platforms.
- Maintain accurate customer records, lead updates, and activity logs in the CRM system.
- Prepare daily, weekly, and monthly reports related to lead generation, conversions, dealer performance, and response times.
- Coordinate with sales and marketing teams to support campaigns, promotions, and customer retention activities.
- Ensure high levels of customer satisfaction through timely responses and effective communication.
- Escalate unresolved issues or delayed dealer responses to management when necessary.
- Support continuous improvement of CRM processes and customer experience standards.
- Skills &
Requirements
- Minimum of 1 year experience in CRM, customer experience, or customer support roles within automotive industry in UAEExperience using CRM systems and customer databases (automotive CRM experience preferred)
- Excellent communication skills in English & Arabic (spoken & written)
- Strong analytical and reporting skills
- Customer-focused mindset with strong problem-solving abilities
