Customer Care Advisor - Dubai (UAE Nationals Only)

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Trkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nations success. We are looking to find the best UAEN talent to join our ENBD family

Job Purpose

As a Customer Care Advisor at Emirates NBD, your role is to provide exceptional customer service, addressing inquiries and concerns, promoting banking products and services, and ensuring overall customer satisfaction while adhering to banking regulations and policies. To provide consistently an excellent service to all customers for their banking needs.

The objective is to improve customer profitability and loyalty to the bank through such service.

Key Responsibilities

• Providing excellent customer service by assisting customers with inquiries, transactions, and problem resolution.
• Educating customers about banking products and services to meet their financial needs.
• Identifying sales opportunities and cross-selling banking products, such as loans, credit cards, and investment accounts.
• Resolving customer complaints and issues in a timely and professional manner.
• Adhering to banking regulations and procedures to ensure compliance and security.
• Maintaining a clean and organized work environment within the branch.
• Collaborating with other team members to achieve branch goals and objectives.
• Participating in training and development programs to enhance knowledge of banking products, services, and procedures.
• Upholding a high standard of professionalism and integrity in all interactions with customers and colleagues.