An opportunity for a Lead IT Analyst to support end user technology across a London-based office and wider European locations within a fast-paced, trading-focused environment. This role combines hands-on support with project delivery, working closely with global infrastructure teams to maintain high standards across end user computing, collaboration tools, and trading systems.
Key Responsibilities
- Deliver frontline support for end user technology including desktops, laptops, mobile devices, and enterprise applications
- Provide support for trading floor users, including market data platforms such as Bloomberg and similar tools
- Manage and resolve incidents end-to-end, ensuring timely escalation and clear communication throughout
- Support voice, video conferencing, and collaboration platforms (e.g. Teams, Zoom)
- Assist with trading floor moves, adds, and changes (MAC activities)
- Provide remote support via VPN and support a distributed user base across Europe
- Participate in shift rotations, including occasional out-of-hours and weekend support
- Carry out daily operational checks and ensure platform stability
- Work closely with global IT teams to align with standards, policies, and initiatives
- Support and coordinate local IT projects and infrastructure-related activities
- Assist users with emerging technologies, including AI-related tools where required
Requirements
- Minimum 3+ years’ experience in IT support within a trading floor or financial services environment
- Strong experience supporting Bloomberg Terminal and/or other market data applications
Solid technical knowledge of
- Windows desktop environments
- Microsoft Office / Microsoft 365
- PC/laptop hardware and mobile devices
Good understanding of
- LAN networking fundamentals
- VPN technologies
- Video conferencing tools (Teams, Zoom)
- Familiarity with general IT infrastructure and enterprise environments
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with a customer-focused mindset
- Ability to work effectively in a fast-paced, high-pressure environment
- Flexible approach to working hours where required
Desirable
- CompTIA A+ (or similar certification)
- Experience supporting multi-region environments
- Exposure to IT project delivery or coordination
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
