Based in Florence, Borgo Lifestyle Group is a collection of luxury lifestyle companies united by craftsmanship, creativity, and a pursuit of excellence.
Our portfolio includes Borgo Santo Pietro, a 5-star luxury boutique hotel in Tuscany with two restaurants and a holistic spa; the Michelin-starred Saporium Firenze; Seed to Skin Tuscany, our luxury skincare brand known for its Green Molecular Science approach and found in leading spas and retailers worldwide, our sailing Yacht Satori and PN Homes, specialising in the restoration of historic properties in Italy.
Driven by innovation, beauty, and meaningful experiences, Borgo Lifestyle Group continues to grow internationally across hospitality, wellness, design, and luxury living. We are always looking for passionate, talented, and like-minded individuals to join our dynamic team.
Seed to Skin Tuscany is seeking an exceptional Retail Account Manager to lead our flagship presence within Harvey Nichols Knightsbridge.
This is a unique opportunity to represent one of the world's most distinctive luxury skincare brands, born from the award-winning Borgo Santo Pietro estate in Tuscany.
The successful candidate will be responsible for driving retail performance, delivering exceptional client experiences, managing the treatment residency programme and building long-term relationships with clients, media and VIP guests.
Responsibilities and Duties
- Retail Performance & Sales
- Deliver and exceed monthly, quarterly and annual sales targets.
- Drive both retail and treatment revenue performance.
- Maximise conversion, average transaction value and repeat purchase rates.
- Develop and execute client acquisition strategies.
- Identify opportunities for growth and local market development.
- Luxury Client Experience
- Deliver world-class customer service at every touchpoint.
- Conduct personalised skincare consultations.
- Build a loyal client base through proactive clientelling.
- Maintain detailed customer records and follow-up programmes.
- Act as a true brand ambassador for Seed to Skin Tuscany and Borgo Santo Pietro.
- Treatment Room Manage treatment bookings and guest journeys.
- Coordinate therapist schedules and treatment room utilisation.
- Ensure treatment experiences are delivered to the highest standards.
- Convert treatment guests into long-term retail customers.
- Support development of treatment events and promotional activities.
- Events, Media & VIP Hosting
- Support press events, founder appearances and VIP activations.
- Host media, influencers and strategic partners visiting the Residency.
- Assist in local marketing initiatives and Harvey Nichols events.
- Generate social content opportunities where appropriate.
- Operations & Merchandising
- Maintain exceptional visual merchandising standards.
- Ensure sufficient stock levels, testers and sampling materials.
- Manage inventory and stock reconciliation.
- Build strong working relationships with Harvey Nichols management and store teams.
- Reporting & Business Analysis
- Ensure compliance with all company operational procedures.
- Produce daily, weekly and monthly sales reports.
- Monitor KPIs and identify opportunities for improvement.
- Analyse treatment utilisation, retail conversion and customer retention metrics.
- Provide commercial feedback and market insights to the leadership team.
Who you are
- Experience within luxury beauty, skincare or wellness.
- Strong retail sales background with a proven track record of exceeding targets.
- Passion for skincare, wellness and client service.
- Exceptional communication and relationship-building skills.
- Comfortable working independently within a flagship environment.
- Highly organised, commercially minded and entrepreneurial.
