Assistant eCommerce Manager (9-12 months contract)

✂ About the House of CreedThe House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.✂

About the role

We are seeking an Assistant eCommerce Manager for a period of 9 to 12 months to join our London office based near St Pauls.

The Assistant eCommerce Manager – Europe supports the day-to-day trading, reporting and operational delivery of the EU eCommerce business hosted by The Hut Group (THG). This role works across reporting & analytics, CRM, paid media support, on-site execution, and wider eCommerce operations.✂

Key responsibilities

• Including but not limited to:
• Reporting & Performance Analysis
• Deliver and present regular performance reporting (weekly, monthly, campaign and ad hoc) using tools such as: Tableau (via THG), Google Analytics, Ometria and Looker Studio.
• Support insight generation across key KPIs, identifying trends, risks and opportunities.
• Produce channel-level reporting, with a particular focus on CRM and campaign performance.
• Ecommerce Calendar & Trade Planning
• Support campaign planning, launches and post-campaign analysis across EU markets.CRM & Email Marketing
• Build, QA and schedule emails within the CRM/email platform, including translation for local markets
• Segment customer audiences for campaigns, activations and sampling initiatives.
• Build and maintain automated and campaign-based CRM journeys.
• Paid Media Support
• Coordinate copy translations for paid media assets via translation agencies.
• Build audience segments and sync CRM customer lists to paid media platforms for targeting.
• On-site & Platform Management
• Build and maintain a strong working relationship with the THG platform/account lead via ticket portal.
• Support new product creation, including translation of product copy
• Merchandising & Content
• Upload and maintain site content including homepage campaigns, PLPs, blogs and campaign landing pages.
• Support merchandising activity including special offers and promotional setups.
• Customer Service Support
• Support Customer Service with responses where required.
• Review monthly CS transcripts and provide structured feedback to THG.✂ Skills/Experiences desired
• Strong analytical and reporting capability, with experience in GA, Tableau, CRM platforms and dashboards.
• Hands-on experience with CRM, email marketing and audience segmentation.
• Excellent attention to detail and ability to manage multiple workstreams.
• Highly organised with strong communication skills and confidence managing external agencies.
• Photoshop experience
• Ideally, experience of working with THG✂ Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.✂ Job Applicant Privacy PolicyPlease note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed.

Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.