Job Title: Admission Counsellor Department: Admissions / Front Office Reporting To: Operations Manager
Role Summary
The Admission Counsellor is responsible for managing the end-to-end student admission process, counselling parents, converting enquiries into admissions, and ensuring a positive admission experience while meeting enrolment targets.
Key Responsibilities
- Admissions & Counselling Handle walk-in, telephonic, and online admission enquiries professionally Counsel parents and students about the school curriculum, facilities, policies, and fee structure Convert enquiries into confirmed admissions by effective follow-ups and convincing skills Maintain accurate admission records and documentation Lead Management Follow up on leads generated through marketing activities, references, and campaigns Update enquiry and admission status regularly in the ERP/CRM system Ensure timely closure of enquiries to achieve admission targets Documentation & Compliance Collect and verify all required admission documents Ensure compliance with school admission policies and timelines Coordinate with accounts for fee collection and confirmation Parent Engagement Build and maintain positive relationships with prospective and existing parents Address parent queries, concerns, and grievances related to admissions Support parents through the admission and onboarding process Coordination & Reporting Coordinate with the academic, accounts, transport, and admin teams for smooth admission processing Prepare and submit daily/weekly admission and enquiry reports Support school events, open houses, and admission-related activities Key Skills & Competencies Excellent communication and interpersonal skills Strong convincing and negotiation abilities Customer-focused approach Basic computer proficiency (ERP/CRM, MS Excel, email) Ability to work under pressure during peak admission season Organized and detail-oriented Qualification & Experience Graduate in any discipline 13 years of experience in school admissions, education sales, or counselling (preferred)
Working Conditions
Flexible working hours during admission season Weekend availability as per school requirement
