Customer Operations Project Manager

Customer Operations Project Manager

Location: London (4 days per week office and potentially only 1 day from home)

Rate: £240per day via PAYE / ₤325per day via Umbrella

Contract: 2 Months (Until end of July)

We are currently recruiting for a Customer Operations Project Manager to support the delivery of customer marketing and CRM activity within a Luxury Fashion Brand.

This role is ideal for a detail‑driven project manager who enjoys keeping multiple teams aligned, removing delivery obstacles and ensuring high‑quality execution across customer communications.

Key Responsibilities

• Manage the day‑to‑day operational delivery of customer marketing and CRM initiatives, including email campaigns and lifecycle journeys
• Act as the central point of coordination between customer marketing, creative, merchandising, CRM and technology teams
• Ensure briefs, timelines, requirements and responsibilities are clear and well managed
• Plan and manage resources across multiple workstreams, balancing priorities and tight deadlines
• Monitor progress, identify risks early and drive resolutions through clear communication
• Support the transition to external production support, embedding new ways of working and ensuring continuity
• Manage relationships with external partners and vendors, monitoring quality, delivery timelines and efficiency
• Partner with digital, martech and technology project managers to align dependencies and platform readiness
• Champion continuous improvement by streamlining processes, documenting ways of working and improving delivery frameworks

Skills & Experience Required

• Proven experience in project management within CRM, email or digital marketing
• Strong understanding of content pipelines and campaign delivery workflows
• Experience managing multiple priorities in a fast‑moving environment
• Confident communicator, able to bring structure and clarity to complex situations
• Highly organised with strong problem‑solving skills and attention to detail
• Comfortable working cross‑functionally with both internal stakeholders and external partners
• Experience using project management tools such as Asana is desirable

If you're a hands‑on project manager with CRM or digital marketing experience and are looking for your next contract role in London, we'd love to hear from you.

If shortlisted, A recruiter from the team will reach out for an initial pre-screening discussion. (you'll get a call from Manchester Number starting from +44 161/0161 )

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.