Customer Service Specialist II

About the Company

Ace Hardware Corporation is one of the world's largest retailer-owned hardware cooperatives, serving thousands of independently owned stores across the United States and internationally. Known for its commitment to helpful service, strong community values, and employee development, Ace Hardware provides team members with opportunities for long-term career growth in a supportive and inclusive workplace.

About the Role

Ace Hardware is seeking a customer-focused Customer Service Specialist II to join its team in Gansevoort, New York. In this role, you will serve as a primary point of contact for retailers, assisting with order inquiries, inventory information, shipment tracking, account adjustments, and issue resolution.

The ideal candidate is a strong communicator who enjoys problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.

Requirements

• High School Diploma or equivalent required.
• Some college education preferred.
• Minimum of 2 years of customer service experience.
• Excellent verbal, written, and telephone communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Professional phone presence and customer service mindset.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Experience with SAP, AS400, or similar business systems preferred.
• Strong organizational and multitasking skills.
• Ability to work collaboratively across departments.
• Ability to work in a warehouse environment when investigating discrepancies.
• Commitment to workplace safety and company policies.

Benefits

• Competitive hourly pay ($18.00 - $23.00 per hour).
• Weekly pay.
• Medical, dental, vision, life, and disability insurance.
• Paid vacation, sick leave, and holidays.
• 401(k) retirement savings plan with company contributions.
• Tuition reimbursement program.
• Employee Assistance Program (EAP).
• Employee recognition programs.
• Merchandise discounts on leading brands.
• Adoption assistance benefits.
• Career advancement opportunities and internal growth programs.
• Paid CDL training through the Dock-to-Driver Program.

Equal Opportunity

Ace Hardware Corporation is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other protected characteristic under applicable federal, state, or local laws.

We value diversity and believe that different backgrounds, experiences, and perspectives contribute to a stronger workplace and better service for our customers.