HashKey Group is expanding its global footprint. We are seeking a Customer Service Specialist (Arabic Speaking) to support our growing user base in the MENA region
ABOUT THE ROL
EAs a Customer Service Specialist, you will be the voice of HashKey Exchange for our Arabic-speaking clients. You will deliver world-class support, resolve complex inquiries, and ensure a seamless, secure trading experience for our global users
.
WHAT YOU'LL
- DOProvide professional, timely, and accurate support to Arabic-speaking users via live chat, email, and ticketing system
- s.Resolve client inquiries regarding account onboarding, KYC verification, deposits, withdrawals, and trading operation
- s.Collaborate with compliance, product, and technical teams to escalate and resolve complex user issue
- s.Maintain high customer satisfaction standards by adhering to institutional service level agreements (SLAs
- ).Collect user feedback and contribute to the continuous improvement of our platform and support workflow
s.
WHAT WE'RE LOOKING
- FORNative or professional fluency in written and spoken Arabic, with excellent communication skills in Engli
- sh.Proven experience in customer service, client support, or operations within financial services or digital asse
- ts.Strong problem-solving abilities and the capacity to handle high-pressure situations with empathy and professionali
- sm.Ability to work flexible hours or shifts to align with global market covera
- ge.High attention to detail and a strong commitment to user security and data priva
cy.
NICE TO
- HAVEPrior customer support experience at a regulated cryptocurrency exchange or fintech platf
- orm.Familiarity with blockchain technology, digital asset trading, and KYC/AML procedu
- res.Proficiency in Mandarin is a p
lus.
