Retail Training Operations Executive - Elizabeth Arden

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.

Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour.

Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand.

Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels.

These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.

We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.

We are Revlon, together, transforming beauty.

This role is a Hybrid Role: Employees are expected to work from our Mornington Crescent, London office 3 days per week and may work remotely the remaining days.

Overview

Are you passionate about retail, training, and creating exceptional customer experiences? We’re looking for a highly organised and driven Retail Training Operations (RTO) Executive to join our Elizabeth Arden team and play a pivotal role in enabling our Beauty Consultants to thrive.

In this fast-paced and dynamic role, you’ll be the engine behind best-in-class training execution, seamless retail operations, and engaging field communication. From coordinating national training events to supporting product launches and field teams, you’ll ensure our retail network is fully equipped to deliver outstanding performance and unforgettable customer moments.

If you love variety, thrive on organisation, and enjoy working cross-functionally, this is your opportunity to make a real impact

Responsibilities

Training & Field Enablement

• Manage onboarding for new starters, including uniforms, training setup, and system access
• Coordinate national training sessions and conferences (logistics, communications, travel)
• Maintain training records and support delivery both remotely and on-site
• Create and update engaging training materials (product guides, quick-reference tools)

Retail Operations & Execution

• Own and communicate the retail calendar to field teams
• Deliver national incentive programmes aligned with launches and commercial priorities
• Oversee operational processes such as tester ordering, product allocations, hygiene standards, and documentation
• Maintain and improve SOPs, ensuring consistency and compliance across the network
• Partner with staffing agencies to coordinate and book field staffing requirements

Field Communication & Engagement

• Manage the central inbox and respond to field queries in a timely, supportive manner
• Deliver regular consultant communications (monthly/quarterly)
• Maintain internal communication platforms and portals to keep teams informed and engaged

CRM & Systems Management

• Own and manage CRM tools, including inventory tracking, service updates, and compliance
• Support email campaign setup and rollout
• Coordinate device deployment and in-store IT setup

Supply Chain & Logistics

• Manage product kits (PKs) and coordinate store dispatches
• Liaise with warehouses and suppliers to ensure timely deliveries
• Track shipments, troubleshoot issues, and support stock management and cleanup

Visual Merchandising Support

• Support VM updates and execution for new product launches
• Provide guidance to stores and resolve merchandising challenges

Who You Are

• A highly organised multitasker who thrives in a fast-paced retail environment
• Detail-oriented, with a passion for operational excellence and flawless execution
• A confident communicator who can build strong relationships across field and head office teams
• Proactive and solutions-focused, always looking for ways to improve processes
• A collaborative team player with a positive, can-do attitude
• Someone who enjoys variety and takes pride in delivering high-impact support across multiple areas

Qualifications

Education & Experience

• Bachelor’s degree (or equivalent experience)
• Experience in retail operations, field support, or training (beauty industry experience preferred)

Skills & Expertise

• Strong organisational and project management skills, with the ability to manage multiple priorities
• Excellent stakeholder management and communication skills
• High attention to detail and commitment to accuracy

Technical Skills

• Advanced computer literacy, particularly in Microsoft Suite (Excel, Powerpoint)
• Experience with CRM systems and internal communication platforms is advantageous

What We Offer

• Generous product allowance & staff discounts across the Revlon Group portfolio
• 25 days annual leave plus Bank Holidays
• Wellness Fridays (2pm finish)
• Hybrid working – 3 days in the Central London office
• Pension scheme with company contribution
• Private medical insurance and wellbeing support

Applicant Data Protection Disclosure

When you apply to a job on this site, the personal data contained in your application will be collected by Revlon Consumer Products LLC (“Controller”), and its operating affiliates. Revlon Consumer Products LLC's data protection officer is Monica Fahnhorst, who can be contacted at privacypolicy@revlon.com.

Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating, and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site.

Greenhouse is certified to the EU-U.S. Data Privacy Framework, which the European Commission has determined ensures an adequate level of protection – comparable to that of the EU – for personal data transferred from the EU.

Your personal data will be retained by Controller for three (3) years. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Applicant Privacy Notice

Privacy policy – Revlon