Business Operations Manager

About Physicians Revenue GroupPhysicians Revenue Group, Inc. and its family of commonly held companies is a rapidly growing healthcare services organization headquartered in Downers Grove, Illinois, with operations across the United States, Pakistan, and India.

PRG provides revenue cycle management services to several hundred medical and specialty practices nationally, supported by an integrated team of more than 3,000 professionals.

The company is investing significantly in technology, business intelligence, and operational infrastructure to support its next chapter of growth. This role represents foundational infrastructure for that chapter — supporting senior leadership through a multi-year period of growth, transformation, and operational maturation.

Job Summary

The Business Operations Manager is a foundational role within the Business Operations and Intelligence (BOI) function, responsible for the operational coordination, executive cadence support, and cross-functional execution that allow the function to operate with discipline, speed, and clarity at the senior leadership level.

The role brings high-execution capacity to a function operating at the intersection of strategy, technology, and operations across PRG and its family of companies. The work spans strategic initiative coordination, executive cadence support, senior hire pipeline coordination, and the operational discipline that allows the function to scale beyond individual contribution.

This is a high-growth role designed for an early-to-mid-career operator who combines structured thinking, strong analytical instincts, and the operational maturity to engage senior leadership at a level above what the title suggests. The role offers significant upward potential within Business Operations and the broader organization based on demonstrated impact.

Responsibilities

• Strategic Initiative Coordination
• Coordinate the execution of major strategic initiatives across the function, including technology transformation programs, platform development, enterprise resource planning implementation, and other cross-functional programs.
• Track milestones, deliverables, and dependencies across initiative teams.
• Build and maintain initiative tracking systems with executive-grade visibility.
• Surface risks, blockers, and dependencies early.
• Drive cross-functional follow-through on commitments made in executive forums.
• Executive Cadence & Meeting Operations
• Architect and maintain calendar structure for the function head, balancing strategic priorities, focus time, executive engagement, and operational cadence requirements.
• Prepare pre-read packets and meeting briefs for senior internal and external meetings.
• Capture meeting decisions, action items, and follow-through commitments.
• Maintain decision logs and ensure closed-loop execution.
• Run the operational rhythm of weekly, monthly, and quarterly cadences across the function and key stakeholder relationships.
• Governance & Leadership Cadence
• Coordinate executive governance and strategic leadership cadence end-to-end, including agenda development, pre-meeting materials, scheduling, logistics, and post-meeting follow-through.
• Maintain institutional records of governance proceedings, including decisions, action items, and supporting documentation.
• Support board-level and executive analytical preparation in coordination with senior leadership.
• Manage confidential leadership materials and communications with the discretion appropriate to the seat.
• Senior Hire Pipeline Coordination
• Coordinate ongoing senior leadership hires (Director-level and above) across the organization.
• Partner with Human Resources on candidate communications, interview scheduling, panel coordination, reference checks, and follow-through.
• Maintain hire pipeline visibility and reporting for the function head and executive leadership.
• Support onboarding planning for senior hires once accepted, including 30/60/90-day planning and stakeholder introductions.
• Communications & Documentation
• Draft and refine executive communications, including memos, emails, briefings, board materials, and strategic correspondence.
• Maintain documentation discipline across the function, including SOPs, operating playbooks, decision logs, and process documentation.
• Develop and maintain communication templates and standards that reflect the function head's voice and the company's standards.
• Cross-Functional & Cross-Geographic Operations
• Coordinate effectively across U.S., Pakistan, and India time zones, building operating rhythms that respect each region's working hours.
• Support integration with Human Resources, Finance, Legal, Marketing, and Operations functions on cross-functional initiatives.
• Liaise effectively with cross-organizational partners on operational matters, escalating strategic input requirements to the function head.
• Build and maintain operational dashboards and trackers that provide visibility across the function.
• Special Projects & Process Discipline
• Take ownership of special projects assigned by the function head, ranging from analytical deep-dives to operational improvements to strategic initiative launches.
• Identify opportunities to streamline processes, reduce manual effort, and improve operational efficiency.
• Champion process discipline and accountability across function operations, modeling the standards expected across the team.

Qualifications

Required

3 to 5 years of progressive experience in operations, management consulting, project management, banking, or executive-adjacent roles.

Bachelor's degree in Business, Operations, Management, Economics, or related field.

Strong project management and cross-functional coordination skills.

Excellent written and verbal communication, including ability to draft executive-grade communications and capture meeting decisions clearly.

High emotional intelligence and political navigation skills — comfort engaging senior leadership with substance and care.

Comfort with ambiguity and breadth of scope. Bias toward action.

Strong proficiency in productivity and collaboration tools (Google Workspace, Microsoft Office Suite, Calendly, Zoom, Microsoft Teams).

Demonstrated track record of executing in high-trust environments, with the discretion appropriate to handling sensitive professional and organizational information.

Strongly

Preferred

MBA or graduate degree (in progress or completed).

Healthcare services, multi-entity, or PE-backed company exposure.

Experience supporting C-suite executives or senior leadership directly.

Familiarity with business intelligence tools (Power BI, Tableau), basic SQL, or analytical infrastructure.

Experience operating across multiple time zones and supporting international team coordination.

Job Information:

Type: Full-TimeLocation: On-site (Downers Grove, IL)

Compensation

$70,000 – $85,000 + Annual BonusBenefits:401(k) matchingDental insuranceHealth insurancePaid time offProfessional development assistanceVision insurance