Front Desk Receptionist and Administrative Assistant

Job Overview

We are seeking a friendly and organized Front Desk Receptionist and Administrative Assistant to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing excellent customer service while managing various administrative tasks. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Position

• MUST BE ABLE TO CONFIDENTLY SPEAK ENGLISH AND CHINESE*

The ideal candidate MUST be bilingual in English and Chinese (Mandarin) and comfortable communicating confidently with a diverse clientele both in person and over phone/text. This role is ideal for someone who is professional, detail-oriented, sales-minded, and passionate about beauty, wellness, and luxury client experience.

You will play an important role in client experience, appointment coordination, retail sales, membership education, and overall daily spa operations.

Responsibilities

• Welcome and check in clients with a professional, luxury-oriented demeanor
• Manage appointment scheduling, confirmations, and daily calendars
• Answer phone and texts to assist with inquiries and appointment scheduling
• Educate walk-ins and existing clients about treatments, memberships, and promotions
• Assist with retail sales by recommending skincare products aligned with client needs
• Process payments, gift cards, and membership transactions
• Support the spa team to ensure seamless daily operations
• Assist with social media content or administrative tasks when needed

Qualifications

• Bilingual: Fluent in English and Chinese (Mandarin)
• Previous experience in front desk, scheduling, beauty, or sales (spa, hospitality, or medical office preferred)
• Strong sales skills with proven ability to upsell services or products
• Excellent conflict resolution and problem-solving abilities
• Organized and detail-oriented with comfort using booking/POS software
• Ability to navigate social media platforms like Instagram, Tiktok, and Wechat

Benefits

• Employee discounts on luxury treatments and skincare
• Growth opportunities within a rapidly expanding luxury wellness brand

Job Types: Full-time, Part-time

Pay: From $25.00 per hour + bonus/commission

Work Location: In person

Job Type: Full-time

Pay: From $25.00 per hour

Ability to Commute

• New York, NY 10022 (Required)

Ability to Relocate

• New York, NY 10022: Relocate before starting work (Required)

Work Location: In person