Customer Service Officer (Call Centre) [Kallang Way, $1800 Joining Bonus]

Responsibilities

• Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry
• Identify and escalate any carpark issue.
• Provide information to customers for any carparks enquiries like pricing, availability etc
• Research, identify and resolve customer complaints by understanding the root of the problem
• Monitoring of carpark entrance / exit condition via CCTV cameras
• Ad hoc duties assigned by superior and managers

Requirements

• Must be able to perform 12 hours shift duties
• Basic computer knowledge
• Able to multi-tasks and work in an intense environment