About Longbridge CafeLongbridge Café is Asia’s pioneering "Investing + Lifestyle" flagship store, redefining traditional brokerages.
Through specialty coffee, community events, and financial talks, it seamlessly integrates investing into everyday life for a new generation of modern investorsAbout RoleAs a Customer Experience Specialist (Venue Operations), you are the heartbeat and the "Ambassador of First Impressions" at the Longbridge Cafe flagship store.
Moving away from traditional front-desk or retail roles, you will seamlessly blend premium hospitality with fintech brand advocacy. Your mission is to curate an impeccable, welcoming, and high-energy environment.
You will manage day-to-day space operations, orchestrate community events, and engage with visitors—acting as the vital bridge that connects lifestyle cafe culture with Longbridge’s innovative financial ecosystem
Key Responsibilities
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- Premium Guest Relations & First Impressions
- The Perfect Welcome: Provide an enthusiastic, professional, and world-class welcome to every guest entering the space, setting a premium tone for their visit.
- Navigation & Concierge: Act as a walking knowledge base regarding the cafe’s premium coffee offerings, spatial amenities, upcoming community events, and ecosystem of financial services.
- Proactive Engagement: Build instant rapport with visitors, intuitively identifying their needs and seamlessly guiding them to the right resources or in-house Financial Advisors.
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- Operational Excellence & Space Management
- Daily Operations: Own the day-to-day operations of the space, including opening/closing procedures, operational checklists, and immediate troubleshooting of on-site issues.
- Aesthetic & Maintenance: Uphold flawless visual merchandising and premium brand standards.
- Ensure all floors, seating areas, and facilities remain pristine, organized, and inviting throughout the day.
- Resource Optimization: Oversee space bookings, meeting room schedules, and the flawless coordination of shared amenities.
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- Community Cultivation & Brand Advocacy
- Storytelling: Passionately articulate the Longbridge brand culture, product advantages, and the unique lifestyle-meets-finance design philosophy of the Cafe.
- Event Execution: Plan, coordinate, and execute in-store community events, product launches, and interactive financial literacy workshops to drive user foot traffic and platform engagement.
- Feedback Loop: Proactively gather qualitative customer feedback and insights, synthesizing data to help management continuously optimize the guest experience.
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- Cross-Functional Synergy
- One-Team Ecosystem: Collaborate daily with the Store Manager, Baristas, and Financial Advisors to ensure a frictionless operational loop and a unified brand voice.
- Knowledge Sharing: Assist in onboarding and training new team members, ensuring store procedures and premium service standards are mastered quickly.
- Creative Contribution: Participate in brainstorming sessions to elevate customer service, boost store performance, and innovate the retail experience.
Requirements
- Industry Experience: 1+ years of experience in premium customer service, luxury retail, hospitality (F&B/Hotels), co-working spaces, or front-of-house banking.
- Lifestyle Concepts: Experience working within multi-functional, experiential "lifestyle" concepts or high-end cafes is a significant plus.
- Adaptability: Proven track record of staying composed, flexible, and highly organized in a fast-paced, multi-tasking retail or hospitality environment.
- Interpersonal Brilliance: Exceptional communication skills with a genuinely warm, positive, and service-oriented personality.
- Problem-Solving Agility: Strong situational awareness and the ability to handle unexpected operational challenges or customer conflicts with grace and professionalism.
- Tech-Savvy: Proficient with basic office software, mobile devices, and POS/booking systems.
- Education: Associate degree or equivalent;
- Bachelor’s degree is preferred.
