Rooms Guest Service - Bellperson

Omni San Francisco

Set amid the iconic charm and sweeping views of San Francisco, the Omni San Francisco Hotel offers a refined escape for both leisure and business travelers. Located in the heart of the Financial District, just moments from Union Square, the Embarcadero, and the city’s most celebrated attractions, our four-star hotel seamlessly blends timeless luxury with contemporary style.

Guests can relax in beautifully appointed accommodations featuring plush comforts and elegant design, savor locally inspired cuisine at our signature restaurant, or enjoy a handcrafted cocktail in the warmth of our inviting lounge. Business travelers will appreciate our state-of-the-art meeting spaces, personalized service, and convenient access to major corporate offices and transportation hubs.

Whether you’re here to explore San Francisco’s renowned culinary scene, stroll through its historic neighborhoods, or host a productive business meeting in a setting of sophistication, the Omni San Francisco Hotel provides the perfect balance of comfort, service, and location.

We are equally dedicated to creating a culture of warmth, respect, and growth—where associates are empowered to deliver exceptional service, create memorable moments for our guests, and grow personally and professionally as part of a team that takes pride in genuine hospitality.

Discover a destination where classic elegance meets modern convenience — and every stay feels uniquely San Francisco.

Job Purpose

To ensure guests’ arrival and departure experience is pleasurable and informative.

Essential Job Functions

• Demonstrate and maintain 4-Diamond standards of service and on a daily basis.
• Greet all guests in a friendly, warm manner welcoming them to the Hotel.
• Assist guests with luggage as needed during check in/ check out process.
• Orient guests to room amenities.
• Provide guests with directions and information about the Hotel and surrounding area.
• Assist with delivering packages to rooms.
• Assist in resolving and accommodating requests for guests and members.
• Follow all company policies and procedures., including hotel key policies.
• Responsible for a clean and neat appearance of uniform, wearing name tag.
• Assist in keeping lobby/main drive clean and tidy.
• Maintain ongoing knowledge of all events, promotional programs, amenities and services offered at the Hotel.
• Understand all emergency procedures.
• Complete other duties as assigned by management.

Qualifications

• Maintain a high propensity for customer service.
• Willingness to work extended hours when needed, depending on business demands.
• Willingness to work in various weather conditions.

Physical Requirements

• Ability to stand for the duration of an entire shift.
• Ability to walk, run, bend, push, pull and lift moderate to heavy weight.

Working Environment

• Interior and exterior of hotel and exposure to weather conditions.

Tools & Equipment

• Bell Stand and luggage carts
• Brass Polish and General Cleaning Products

Rate: $21.05 - $28.07

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.