Care Center Team Leader

• The Care Center
• Team Leader correspond with Care Center
• Assistant Manager accordingly by supporting, coaching, developing and supervising team members specifically on their concerns, issues, schedules and out-puts.
• The incumbent will effectively use various tools, running reports, demonstrating leadership through acknowledging the fair and consistent application of operations policies while demonstrating a variety of coaching styles and techniques.

Key Responsibilities/What You DoMonitors, identifies and resolves performance/behavior/attendance issues using prescribed performance management techniques.

Effectively interacts with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.

Coaches team members on their performance on a regular basis.

Communicates to team members positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.

Consistently monitors team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.

Develops relationships within the supporting business units to help resolve issues related to team members.

Able to take end-to-end ownership of employee issues that require liaison with others.

Uses and promote Company recognition programs and understands the direct correlation between recognition and retention.

Meets or exceeds all deadlines for reporting.

Demonstrates skills at analyzing trends and assist in creating action plans that determine a solution.

Demonstrates teamwork by supporting and assisting other Team Leaders as necessary.

Demonstrates NEXtCARE culture through both behavior and attitude.

Effectively uses business standard oral and written communication skills on a daily basis.

Uses developed communication skills, participate in staff development efforts, attend calibration sessions, participate in conference calls, etc.

Demonstrates flexibility by working varying shifts and responding to unanticipated events.

Analyzes the various parts of call center problems properly and develop logical solutions.

Builds a customer oriented focus in the call center by providing quality actions and resolutions to their concerns and queries.AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical useKey Requirements/

What You Bring

• Bachelors Degree ; Medical background (Medical, Paramedical)5+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
• Physically fit to carry out duties.
• Excellent Arabic & English language skills
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
• Excellent customer service and support skills.
• How we hire Allianz Partners does not accept unsolicited CV’s or approaches from agencies.
• We only work with partners on our approved supplier list, under contract.
• Any unsolicited submission will not be considered.
• Key Benefits/

What We Offer

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.

Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.

Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions.

All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations.

This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

Great to have you on board. Let's care for tomorrow.