Company Description
Continental General Trading Group LLC (CGTG), headquartered in the UAE, is a leader in the global automotive supply chain industry. Specializing in sourcing, supply, and services across three continents, CGTG caters to a diverse range of clients in over five continents.
Its subsidiaries include renowned brands such as ARMotors, European Autospares, and RED® Spare Parts, offering high-quality genuine, aftermarket, and remanufactured auto parts for a wide spectrum of vehicles, from economy cars to luxury models.
With a commitment to transparency, professionalism, and teamwork, CGTG also provides bespoke experiences through its in-house events agency, delivering exceptional service across its operations.
Department
Spare Parts & Distribution
Reports To
General Manager
Job Summary
The Parts Team Leader is responsible for leading and managing the parts sales and operations team to achieve sales targets, maintain excellent customer service standards, and ensure efficient inventory management.
The role requires strong knowledge of the local automotive parts market, particularly European vehicle brands, combined with proven leadership skills, commercial awareness, and a proactive, results-driven approach.
Key Responsibilities
- Lead, motivate, and manage the parts sales team to achieve departmental objectives and sales targets.
- Monitor team performance and provide coaching, guidance, and support to enhance productivity and customer service.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Drive parts sales growth through effective customer engagement and business development initiatives.
- Develop and maintain strong relationships with workshops, fleet operators, traders, retailers, and key accounts.
- Identify new business opportunities and expand the customer base within the local market.
- Monitor market trends, competitor activities, and customer requirements to maximize sales opportunities.
- Handle customer inquiries, complaints, and escalations promptly and effectively.
- Regularly engage with customers to understand their requirements and provide suitable solutions.
- Oversee daily parts sales and distribution operations.
- Coordinate with procurement and warehouse teams to ensure optimal stock availability.
- Ensure accurate processing of quotations, orders, invoicing, and customer transactions.
- Support inventory audits and stock management activities.
- Prepare and submit regular sales, inventory, and performance reports.
Requirements
Education
- Diploma or Bachelor's Degree in Business Administration, Automotive Management, Supply Chain, or a related field is preferred.
Experience
- Minimum 5 years of experience in automotive parts sales and distribution.
- Minimum 2 years of experience in a supervisory or team leadership role.
- Strong experience dealing with European automotive brands and spare parts.
Knowledge & Skills
- Strong knowledge of the UAE automotive spare parts market.
- Extensive knowledge of European vehicle brands and parts identification.
- Proven ability to drive sales growth and manage customer relationships.
- Excellent leadership, communication, and negotiation skills.
- Strong problem-solving and decision-making abilities.
- Self-driven, proactive, and results-oriented mindset.
- Strong commercial awareness and business acumen.
Additional Requirements
- Valid UAE Driving License (Mandatory).
- Ability to visit customers and develop business relationships across the UAE.
- Ability to work independently with minimal supervision while effectively leading a team.
